About this role
Ensure public rooms are kept to Holland America Line cleanliness and maintenance standards. Supervises team members assigned to public areas and Night Steward teams where applicable. Supervision of Public Areas and other related housekeeping duties as assigned.
Key Responsibilities
- Assign work, monitor and supervise public rooms cleaning teams by ensuring that team
- members work effectively in accomplishing tasks to meet the quality level and standards
- of the company.
- Effectively supervise public rooms cleaning teams by providing ongoing coaching,
- guidance, training, and correction through good communication, motivation, and
- demonstration.
- Maintain accurate and up‐to‐date recordkeeping, to include but not limited to public
- rooms inspections, maintenance reports, and carpet shampoo schedules. Report
- Housekeeping equipment repairs needed and follow up on job orders to ensure
- satisfactory completion. Prepare any other paperwork as required by Deck Manager
- and / or Executive Housekeeper.
Required Experience
Preferred college or university degree / diploma in hospitality management related field preferred. International equivalent suffices.
Minimum 1‐year leadership experience in the hospitality industry showing progressive growth in responsibility. Preferred 1‐year of shipboard experience within the Housekeeping Services environment.
Cruise industry experience is preferred though not essential.
Critical Professional related Technical Skills; Computer Skills
Working knowledge of computers and the ability to navigate within a variety of software programs such as Excel, Word and PowerPoint. Preferred experience with shipboard/hospitality related software, including but not limited to, AIMS, iInspector, Micros/Fidelio, Crunchtime, etc.