H&M Store Manager - Capital City Mall

H&M Store Manager - Capital City Mall

Job Description

About the Role

As a Store Manager, you’ll be responsible for the total holistic omni customer experience in your store, ensuring high visual and commercial curation and standards according to the store format location and global and regional strategies. You have the responsibility of leading the full store team to excel. You create an inclusive culture that promotes collaboration and entrepreneurial spirit and are responsible and aware of the store’s strengths, opportunities, and competitors. You’ll also be the person who analyzes and follows up on sales, creating plans to optimize results and profits.

A Day in the Life

Working at H&M means no two days are ever the same, but a typical day will include the following responsibilities

Customer Sales and Profit

• Responsible for the total OMNI customer experience in your store, ensuring visual and commercial curation according to your store format environment, global guidelines and regional strategies
• Represent yourself and the H&M brand positively during all customer interactions
• Establish, analyze, and follow up on sales and budget goals, and create plans to optimize results
• Ensure personal customer service is provided in all areas of the store, ensuring your team initiates customer interactions, guiding customers through fashion stories and works towards actively selling our products
• Following up that your teams are actively promoting our Customer Loyalty App (Hello Member) and in-store sustainability initiatives
• Schedule to budgeted hours plan in line with sales budget and commercial activities
• Ensure correct routines in fitting room and checkout, including transaction, returns and exchanges
• Be aware of your store strengths and opportunities, identifying commercial opportunities and acting on them. Maintain competitor awareness and knowledge
• Manage store maintenance in a cost-efficient way
• Ensure all admin routines for both people and operations are handled in a correct way

Fashion and Trend Awareness

• Keep up to date with fashion scene, trends, tendencies, styles, brands, products, competitors, and relevant influencers, etc
• Ensure your team provides product and fashion knowledge as well as other relevant information during customer interactions
• Ensure good understanding of the local area of your store, customers, competition, and fashion trends

Team and Development

• Responsible for talent and performance management in your store – recruiting, onboarding, upskilling, and developing your team
• Complete performance evaluations and succession planning to support business needs and team
• Retain and share your knowledge and skills with your team
• Strong collaboration with Area team and store leadership team including VMs
• Ensure excellent communication and professionalism
• Responsible for the teams planning and scheduling
• Regular communication to store colleagues to inform, motivate and inspire – daily/weekly meetings, etc
• Ensure all procedures, routines, security, and legal requirements in all areas of the store are followed
• Participate in relevant onboarding and introduction processes, trainings and courses relevant for your role and future development

Retail Operations/Visual and Commercial Execution

• Ensure a clean and tidy sales floor and back of house
• Ensure high fashion quality, visual and commercial product presentation, with great garment care
• Ensure good stock levels and provide input on allocation to relevant area or sales market colleagues
• Responsible for and supports with the daily opening and closing of store routines and processes
• Ensure the full garment cycle – from delivery to garment presentation – and fitting room routines are according to our standards, processes, utilizing all tools and technology provided
• Upkeep and following best practices for any in-store OMNI Services and in-store tech services/tools, etc (Instore Care App, Click and Collect, Smart Store, etc)
• Secure a strong balance and the maintenance of price signs in-store and throughout the sales floor/store following guidelines according to global and local strategies and sales market/regional requirements to ensure a strong and consistent price perception throughout the store
• Update and maintenance of BOH areas for all colleagues (key information, health and safety, tidiness, etc)

Qualifications

• Who You Are

• To be a successful and effective Store Manager, you’ll be a strong leader who enjoys taking responsibility for others

• Confident in team coaching and development. You must be ambitious, an effective communicator, an analytical solution finder, capable of working with numbers and managing statistics

• Relevant experience working in a leadership position that you can apply to your role

• Retail management and retail operations experience

• Experience collaborating closely with a team

• Why You’ll Love Working at H&M

• We value diverse backgrounds, including but not limited to race, ethnicity, gender, age, religion, sexual orientation, and disability

• We pride ourselves on being a values-driven organization, guided by our 7 unique values that have been part of our success story for over 75 years

• You’ll have access to our Colleague Resource Groups (CRGs) to find community and networking opportunities among colleagues

• We are an inclusive company where you’re encouraged to be yourself at work

• You will have access to a large global talent community, where career growth and aspirations have no limits

• We believe in supporting your overall wellbeing and offer comprehensive benefits inclusive of health insurance, wellness and family support programs, company match retirement plan, paid leave programs, and paid time off, including a community day to serve your local community

• You’ll be able to express your personal style with our employee discount at H&M, and COS

• Additional Information

• Compensation: expected base salary range is 67400 - 77480 annually

• EEOC Code: OFM

• Pay Status: Salary, Non-Exempt (Exempt for Top Volume locations)

• This job posting highlights the most critical responsibilities and requirements of the job and is not all-inclusive. There may be additional duties, and responsibilities assigned for this job at the company’s discretion.

• H&M may ultimately pay more or less than the posted range depending on candidate qualifications. This range may be modified in the future.