H&M Sales Advisor - Westmoreland Mall

Job title: H&M Sales Advisor - Westmoreland Mall

About the Role

As a Sales Advisor, you'll be responsible for providing excellent customer service, welcoming and guiding customers through your store to actively sell our products and providing customers with support and guidance. You'll use your fashion and product knowledge to provide our customers with all the relevant information they need for the best experience. You'll also work on garment refill and care, presentation and contribute to a clean and tidy sales floor and back of house, working closely with the rest of your store team to deliver an excellent customer experience.

A Day in the Life

Working at H&M means no two days are ever the same, but a typical day will include the following responsibilities.

Customer Sales and Profit

Provide excellent customer service by welcoming and guiding customers through the store and providing direct customer service. Engage with customers to provide excellent service. Guide customers through fashion trends, stories and products in all areas of the store. Effectively promote and sell products to customers. Actively promote the Customer Loyalty App and in-store sustainability initiatives. Represent yourself and the H&M brand positively during all customer interactions. Support with commercial or operational actions to reach sales targets with the store management team.

General Information

Fashion and Trend Awareness

Keep up-to-date with fashion scene, trends, tendencies, styles, brands, products, competitors, and relevant influencers. Use product and fashion knowledge to share relevant information with customers.

Team and Development

Retain and share service, fashion and store operations knowledge and skills with colleagues. Follow all procedures, routines, and legal requirements in all areas of the store. Give and receive feedback with colleagues to learn, develop and support each other. Participate in onboarding, introduction processes and trainings relevant for your role and future development.

Retail Operations, Visual and Commercial Execution

Complete full garment cycle from unpacking and refill to steaming and ensure good garment care. Operate fitting room and checkout areas according to best practice and processes. Contribute to a clean and tidy sales floor and back of house, including stockrooms. Support with garment presentation, execution and maintain attractive merchandise displays, clear trends and stories according to visual and commercial guidelines. Ensure good stock levels with replenishment routines on the sales floor. Uphold best practices for in-store omni services and in-store tech services/tools such as Instore Care App, Click and Collect, Smart Store, etc. Support with opening and closing of the store. Follow all health and safety guidelines and legal requirements applicable to the role and responsibilities.

Qualifications

• Who You Are

• As a Sales Advisor, you'll be passionate about fashion and everything we create in-store. Motivated by giving customers a great experience. You should be communicative, creative and curious, motivated, flexible, decisive, and action-oriented. You should also enjoy working in a collaborative and dynamic environment. You have sales experience in a dynamic and collaborative environment that you can apply to your role. Experience working with customer service in fashion, retail or other service-related industries.

• Why You'll Love Working at H&M

• We value diverse backgrounds and are an inclusive company guided by our values. You will have access to colleague resource groups for community and networking opportunities. We offer a large global talent community with opportunities for growth and development. We provide comprehensive benefits including health insurance, wellness and family support programs, retirement plan, paid leave programs, and paid time off, including a community day to serve your local community. You can express your personal style with our employee discount at H&M and related brands.

• Additional Information

• Job Status: Hourly, Non-Exempt

• EEOC Code: SLS

• Compensation: Sales Associates Pay Rate $14.50 per hour

• This job posting highlights the most critical responsibilities and requirements of the job and is not all-inclusive. There may be additional duties and responsibilities assigned for this job at the company's discretion.

• H&M, in good faith, has assessed this posted range of compensation as the accurate range for this role and location at the time of this posting. H&M may ultimately pay more or less than the posted range depending on candidate qualifications. This range may be modified in the future.

• We are committed to providing reasonable accommodations for applicants with disabilities. If you require assistance or accommodation during the application or interview process, please contact us and use Ask a Question.

Benefits

• We offer all our employees at H&M Group attractive benefits with extensive development opportunities around the globe. All employees receive a staff discount card usable on all brand stores and online. Brands covered by the discount include H&M, COS, Weekday, Monki, H&M HOME, and other brand names. In addition to our staff discount, all employees are included in our incentive program. You can read more about our incentive program.

• In addition to our global benefits, local markets offer different competitive perks and benefits that may differ by employment type and country.

• Inclusion and Diversity

• H&M is part of H&M Group. We strive to create and maintain inclusive, diverse and equitable workplaces. Our teams should consist of a variety of people who share and combine their knowledge, experience and ideas. Having a diverse workforce leads to a positive impact on challenges, possibilities, and interactions with colleagues and customers worldwide. All diversity dimensions are considered in our recruitment process.

• We ask that you not attach a cover letter in your application as they often contain information that can trigger unintentional biases.

• Company Description

• H&M is a fashion brand that offers the latest styles and inspiration, from fashion pieces and designer collaborations to affordable wardrobe essentials. Our business idea is fashion and quality at the best price in a sustainable way.

• H&M Fashion USA, Inc. – Maki Assessment Tool

• We use an online assessment tool called Maki for skills-based selection of applicants for sales advisor positions within some stores. Maki is not an automated decision-making tool; it presents questions to assess candidates’ ability to perform the duties of the position. The assessment is optional and will be one factor considered by the hiring team. If you have difficulties with the online assessment method, you can request an alternative method of assessment. You will have the opportunity to provide optional feedback after the assessment.

• During this process, we may collect information from you through cookies, with your consent. This information is accessible to our hiring team but is kept confidential. For more information, please refer to our Cookie Notice.

• We retain this information for 3 years in your applicant file and use it as set forth in our Applicant Privacy Notice. For more information on how your personal data is processed, please refer to our Applicant Privacy Notice.