H&M Sales Advisor - Oakland Mall

H&M Sales Advisor - Oakland Mall

Job Description

About the Role

As a Sales Advisor, you'll be responsible for providing excellent customer service, welcoming and guiding customers through your store to actively sell our products and providing customers with support and guidance. You'll use your fashion and product knowledge to provide our customers with all the relevant information they need for the best experience. You'll also work on garment refill and care, presentation and contribute to a clean and tidy sales floor and back of house, working closely with the rest of your store team to deliver an excellent customer experience.

A Day in the Life

Working at H&M means no two days are ever the same, but a typical day will include the following responsibilities

Customer Sales and Profit

• Provide excellent customer service: welcoming and guiding customers through the store and the OMNI experience where available, supporting them with direct customer service
• Willingness to engage and have conversations with customers to provide excellent service
• Guide customers through our fashion trends, stories and products in all areas of the store
• Ability to effectively promote and sell our products to customers
• Actively promote our Customer Loyalty App (Hello Member) and in-store sustainability initiatives
• Representing yourself and the H&M brand positively during all customer interactions
• Support with commercial or operational actions to reach sales targets with store management team

General Information

Fashion and Trend Awareness

• Keep up-to-date with fashion scene, trends, tendencies, styles, brands, products, competitors, and relevant influencers, etc.
• Use your product and fashion knowledge to share relevant information to customers

Team and Development

• Retain and share your service, fashion and store operations knowledge and skills with colleagues
• Follow all procedures, routines, and legal requirements in all areas of the store
• Give and receive feedback with your colleagues to learn, develop and support each other
• Participate in relevant available onboarding, introduction processes and trainings and courses relevant for your role and future development

Retail Operations and Visual and Commercial Execution

• Complete full garment cycle from unpacking and refill to steaming and ensure good garment care
• Operate fitting room and checkout areas according to best practice and processes
• Contribute to a clean and tidy sales floor and back of house (including stockrooms)
• Support with garment presentation, execution and maintain attractive merchandise displays, clear trends and stories according to visual and commercial guidelines
• Ensure good stock levels with replenishment routines on the sales floor
• Upkeep and follow best practice for any in-store OMNI services and in-store tech services/tools (Instore Care App, Click and Collect, Smart Store etc)
• Support with opening and closing of the store
• Following all health and safety guidelines and legal requirements applicable to role and responsibilities

Qualifications

• Who You Are

• As a Sales Advisor, you'll be passionate about fashion and everything we create in-store

• Motivated by giving customers a great experience

• You should also be communicative, creative and curious, motivated, flexible, decisive, and action-oriented

• You should also enjoy working in a collaborative and dynamic environment

• You have sales experience working in a dynamic and collaborative environment that you can apply to your role

• Experience working with customer service in fashion, retail or other service-related industries

• Why You'll Love Working at H&M

• We value diverse backgrounds, including but not limited to race, ethnicity, gender, age, religion, sexual orientation, and disability

• We pride ourselves on being a values-driven organization, guided by our unique values that have been part of our success story for over 75 years

• You'll have access to our Colleague Resource Groups to find community and networking opportunities among colleagues

• We are an inclusive company where you're encouraged to be yourself at work

• You will have access to a large global talent community, where career growth and aspirations have no limits

• We believe in supporting your overall wellbeing and offer comprehensive benefits inclusive of health insurance, wellness and family support programs, company match retirement plan, paid leave programs, and paid time off, including a community day to serve your local community

• You'll be able to express your personal style with our employee discount at H&M, and other brands

• Additional Information

• Job Status: Hourly, Non-Exempt

• EEOC Code: SLS

• Compensation: Sales Associates Pay Rate $14.50 per hour

• This job posting highlights the most critical responsibilities and requirements of the job and is not all-inclusive. There may be additional duties and responsibilities assigned for this job at the company's discretion.

• H&M is a fashion brand that offers the latest styles and inspiration, from fashion pieces and unique designer collaborations to affordable wardrobe essentials. Our business idea is fashion and quality at the best price in a sustainable way. We use an online assessment tool called Maki for skills-based selection of applicants for sales advisor positions within some of our stores. The assessment is optional, and choosing to complete the assessment is one factor the hiring team may consider. We collect information provided during the assessment to evaluate suitability for the role. Our applicant privacy notice explains how data is processed. We retain information in the applicant file for a period of time as described in our privacy notice.