H&M Sales Advisor - 370 North Beverly Hills

Job title: H&M Sales Advisor - 370 North Beverly Hills

Job Description

About the Role

As a Sales Advisor, you'll be responsible for providing excellent customer service, welcoming and guiding customers through your store to actively sell our products and providing customers with support and guidance. You'll use your fashion and product knowledge to provide our customers with all the relevant information they need for the best experience. You'll also work on garment refill and care, presentation and contribute to a clean and tidy sales floor and back of house, working closely with the rest of your store team to deliver an excellent customer experience.

A Day in the Life

Working at H&M means no two days are ever the same, but a typical day will include responsibilities such as: providing excellent customer service by welcoming and guiding customers through the store and OMNI experience where available, supporting direct customer service; engaging with customers to provide excellent service; guiding customers through fashion trends, stories and products in all areas of the store; promoting and selling our products effectively; actively promoting our Customer Loyalty App (Hello Member) and in-store sustainability initiatives; representing the brand positively during all customer interactions; supporting with commercial or operational actions to reach sales targets with the store management team.

General Information

Fashion and Trend Awareness

Keeping up-to-date with fashion scene, trends, tendencies, styles, brands, products, competitors, and relevant influencers; using product and fashion knowledge to share relevant information with customers.

Team and Development

Retaining and sharing service, fashion and store operations knowledge and skills with colleagues; following all procedures, routines, and legal requirements in all areas of the store; giving and receiving feedback with colleagues to learn, develop and support each other; participating in onboarding, introduction processes and trainings relevant for the role and future development.

Retail Operations/Visual and Commercial Execution

Completing full garment cycles from unpacking and refill to steaming and ensuring good garment care; operating fitting room and checkout areas according to best practices and processes; contributing to a clean and tidy sales floor and back of house (including stockrooms); supporting garment presentation and maintaining attractive merchandise displays, clear trends and stories according to visual and commercial guidelines; ensuring good stock levels with replenishment routines on the sales floor; maintaining and following best practices for in-store omni services and in-store tech services/tools; supporting opening and closing of the store; following all health and safety guidelines and legal requirements applicable to the role and responsibilities.

Qualifications

• Who You Are

• As a Sales Advisor, you'll be passionate about fashion and everything we create in-store; motivated by giving customers a great experience; you should also be communicative, creative and curious, motivated, flexible, decisive, and action-oriented; you should enjoy working in a collaborative and dynamic environment; you have sales experience working in a dynamic and collaborative environment that you can apply to your role; experience working with customer service in fashion, retail or other service-related industries.

• Why You'll Love Working at H&M

• We value diverse backgrounds and pride ourselves on being a values-driven organization guided by seven unique values that have been part of our success story for many years; you will have access to our Colleague Resource Groups to find community and networking opportunities among colleagues; we are an inclusive company where you’re encouraged to be yourself at work; you will have access to a large global talent community where career growth and aspirations have no limits; we believe in supporting your overall wellbeing and offer comprehensive benefits including health insurance, wellness and family support programs, retirement plan, paid leave programs, and paid time off; you’ll be able to express your personal style with our employee discount on the H&M group brands.

• Additional Information

• Job Status: Hourly, Non-Exempt

• EEOC Code: SLS

• Compensation: Sales Associates Pay Rate $18.50 per hour

• This job posting highlights the most critical responsibilities and requirements of the job and is not all-inclusive. There may be additional duties and responsibilities assigned for this job at the company’s discretion.

• H&M, in good faith, has assessed this posted range of compensation as the accurate range for this role and location at the time of this posting. H&M may ultimately pay more or less than the posted range depending on candidate qualifications. This range may be modified in the future.

• We are committed to providing reasonable accommodations for applicants with disabilities. If you require assistance or accommodation during the application or interview process, please contact us and use Ask a Question.

Benefits

• We offer all our employees at H&M Group attractive benefits with extensive development opportunities around the globe. All our employees receive a staff discount card usable on all our brands in stores and online. Brands covered by the discount include H&M and other group brands. In addition to our staff discount, all our employees are included in our Incentive Program. You can read more about our Incentive Program here.

• In addition to our global benefits, all our local markets offer different competitive perks and benefits. Please note that they may differ between employment type and countries.

• Inclusion and Diversity

• H&M is part of H&M Group. We are determined to create and maintain inclusive, diverse and equitable workplaces. Our teams should consist of a variety of people who share and combine their knowledge, experience and ideas. Having a diverse workforce leads to a positive impact on challenges, possibilities, and how we relate to colleagues and customers around the world. Hence, all diversity dimensions are considered in our recruitment process.

• We strive to have a fair and equal process and therefore kindly ask you not to attach a cover letter in your application as they often contain information that can trigger unintentional biases.

• Company Description

• H&M is a fashion brand that offers the latest styles and inspiration, from fashion pieces and designer collaborations to affordable wardrobe essentials. Our business idea is fashion and quality at the best price in a sustainable way.

• We use an online assessment tool called Maki for skills-based selection of applicants for sales advisor positions within some of our stores. The assessment is optional and used to evaluate suitability for the role. If you have difficulties with the online assessment method, you can request an alternative method of assessment. We collect responses and use them to evaluate suitability for the role; information is kept confidential and is not used to train any AI models. Our applicant tracking system provider has access to this information but is contractually prohibited from using it for any other purpose. We may collect information through cookies with consent. This information is accessible to the hiring team and kept confidential. For more information, refer to the Applicant Privacy Notice.