About this role
About the Role The Guest Service member will interact with customers to provide information in response to inquiries about products and services and to handle and resolve complaints. This role is based at Irving Plaza in New York and supports Live Nation's commitment to safety, care, efficiency, and unforgettable guest experiences. What You'll Do
- Deliver exemplary customer service to maintain customer loyalty.
- Answer inbound calls or in-person inquiries to resolve concerns through analysis to determine the most effective resolution.
- Adapt to customer needs ensuring understanding and appropriate action to meet and exceed expectations.
- Refer unresolved customer grievances to designated departments for further investigation.
- Solicit sales of new or additional services or products.
- Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
- Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as action taken.
- Show CARE by participating in the venue's sustainability program (e.g., sorting waste, collecting recycling, and educating fans about efforts).
- Partner with venue staff at the end of shows to close the venue, including collecting recyclables and storing event equipment.
- Other tasks as assigned by the Guest Services Manager. What We're Looking For
- High School Diploma or equivalent.
- At least 2 years in Customer Service and communications.
- Strong strategic thinking and creative problem-solving skills.
- Excellent verbal, written and interpersonal communication skills.