Guest Services Team Member

About the Role US Concerts is seeking a Guest Services Team Member. As a Guest Services team member, you help to ensure safety, help to maintain the cleanliness of the venue and engage with guests to assist with their needs before, during and after the show. What You'll Do

• Greet guests, scan guest tickets upon entry to the venue, answer guest questions, assist guests with locating their seats and examine tickets for entry to various seat levels around the venue during the event.
• Assist with keeping the venue safe, clean and presentable to the guest.
• Resolve guest complaints or problems.
• Examine tickets or passes to verify authenticity.
• Provide assistance to with guests with special needs, such as helping with seat accommodations.
• Show CARE by participating in venue recycling efforts before, during and after the show.
• Guide guests to exits or provide other instructions or assistance in case of emergency.
• May assist in verifying staff credentials to generally restricted areas.
• Show CARE by participating in the venue’s sustainability program which could include implementing programs that conserve resources/prevent waste such as sorting waste and collecting recycling and educating our fans about our efforts.
• Partner with fellow team members at the end of show to close the venue- this may include collecting recyclables from the seats and/or reserved section, picking up and properly storing event equipment such as folding chairs, stanchions, Etc.
• Assist patrons by giving directions places inside or outside the venue.
• Ensure guests are safely enjoying the show.
• Additional tasks as requested by management. What We're Looking For
• High School Diploma or equivalent preferred.
• At least 1+ year in a guest service role.