About this role
Job title: Guest Services Supervisor
About the Role The Guest Services Supervisor is a working supervisor responsible for supervising and coordinating activities of the Guest Services team within the venue. Duties may also include management functions.
What You'll Do
- Direct and supervise Guest Service staff and other employees performing similar services as directed.
- Provide exceptional guest service by greeting and assisting guests and responding to guest inquiries and complaints.
- On an ongoing basis, leads and train staff to include assisting in staffing positions to ensure that all staff members are well-informed on event specific details. Assist with managing breaks.
- Assist management to ensure compliance with all venue policies and procedures to include all safety regulations.
- Oversee productivity and work assignments of the Guest Services staff and communicate with management or designated Manager any challenges and status of all assignments prior to the conclusion of the shift.
- Show CARE by participating in the venue’s sustainability program which could include implementing programs that conserve resources/prevent waste such as sorting waste and collecting recycling and educating our fans about our efforts.
- Partner with fellow band members at the end of show to close the venue this may include collecting recyclables from the lawn and/or reserved section, picking up and properly storing event equipment such as lawn chairs, barricade, etc.
- Assign and schedule team members to specific duties.
- Other tasks as assigned by the Guest Services Manager.
What We're Looking For
- High School Diploma or equivalent.
- At least 2 years in Guest Service and communication.
- Passionate and motivated; driven, with an entrepreneurial spirit; resourceful, innovative, forward-thinking and committed.