About this role
About the Role The Guest Services Representative will proactively interact with guests by providing information and assistance to promote enjoyable experiences for venue guests. This on-site, part-time seasonal role supports guest services before, during, and after events at Shoreline Amphitheatre, helping guests have a smooth and enjoyable experience. The role also emphasizes sustainability and teamwork to close out events responsibly. What You'll Do
- Communicate venue information about policies and procedures to guests as they prepare to enter the venue.
- Look for ways to proactively assist the guest to ensure they have an enjoyable experience.
- Answer questions about common venue programs such as upgrades, purchasing fan merchandise, etc.
- Assist guests with needs such as finding their seats, seat relocation, escorting guests to artist meet & greets and finding lost items.
- Direct restroom and concessions lines, as needed, to shorten guest waiting times.
- Assist in resolving guest complaints.
- Show CARE by participating in the venue's sustainability program which could include implementing programs that conserve resources/prevent waste such as sorting waste and collecting recycling and educating our fans about our efforts.
- Partner with fellow band members at the end of show to close the venue- this may include collecting recyclables from the lawn and/or reserved section, picking up and properly storing event equipment such as lawn chairs, barricade, etc.
- Report maintenance and cleaning issues to the respective department manager in a timely manner.
- May fill in temporarily with a department to support staffing levels during peak or break times.
- Greet guests as they enter and leave the venue. May also distribute advertising flyers.
- Check restrooms frequently to make sure guests' lines are moving and alerting the cleaning when necessary. What We're Looking For
- High School Diploma or equivalent
- At least 2 years in G