About this role
Guest Services Officer - Fitness
Location: Sofitel Dubai The Palm, Dubai, United Arab Emirates
Company: Sofitel
Job category: Wellness & Recreation
Job Description
Key Responsibilities
- Greet and assist guests upon arrival at the fitness center, offering a welcoming and helpful attitude.
- Provide information about the fitness center’s facilities, equipment, services, and class schedules.
- Monitor guest activity to ensure safety and proper use of fitness equipment.
- Assist guests with any fitness-related inquiries, offering basic guidance on equipment usage and fitness programs.
- Maintain cleanliness and organization of the fitness center, including equipment, towels, and locker rooms.
- Ensure that all fitness equipment is in working order, reporting any maintenance issues promptly.
- Handle guest complaints or concerns professionally and ensure guest satisfaction.
- Monitor the overall environment to ensure it is safe, clean, and enjoyable for all guests.
- Promote fitness center services such as personal training, classes, and wellness programs to guests.
- Ensure the fitness center operates in compliance with health and safety regulations.
- Maintain stock of fitness-related products (e.g., towels, water, supplements) and replenish as needed.
- Assist in checking in guests and processing membership or day pass transactions when required.
- Coordinate with housekeeping and maintenance teams to ensure the facility is properly maintained.
- Offer personalized recommendations or services based on guests' fitness interests and needs.
Qualifications
- Previous experience in a customer service role, preferably in a fitness or hospitality setting.
- Strong communication and interpersonal skills.
- Basic knowledge of fitness equipment and wellness practices.
- Ability to maintain a clean and organized fitness environment.
- Ability to remain calm and professional in high-pressure situations.
- Strong problem-solving skills with a guest-oriented mindset.
- Fitness or wellness certification is a plus, but not required.
- Proficiency in using booking systems or guest management software.
- Ability to work flexible hours, including early mornings, evenings, weekends, and holidays.