Guest Services Officer - Fitness (6 Months Mission)

vacancyopjusttionswidget.opt-Job Schedule

Full-Time

vacancyopjusttionswidget.opt-Job Type

Permanent

vacancyopjusttionswidget.opt-Brands

SOFITEL

vacancyopjusttionswidget.opt-Job Category

Wellness & Recreation

jobinformationwidget.freetext.LocationText Sofitel Dubai The Palm, Dubai, United Arab Emirates

jobinformationwidget.freetext.ExternalReference REF122281H

Guest Services Officer - Fitness (6 Months Mission)

Region

Luxury & Lifestyle

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Company Description

Discover the warm hospitality of Sofitel Dubai The Palm, a luxurious 5-star beachfront resort nested on the East Crescent of the renowned Palm Jumeirah.

Nestled amongst lush greenery on the idyllic shores of the Arabian Gulf, Sofitel Dubai The Palm offers a tropical and relaxing sanctuary, only a short distance away from the vibrant, buzzing metropolis of Dubai.

With touches of French elegance interlaced throughout the resort, we invite guests to enjoy an environment “Where life lives” and indulge in excellence.

The resort comprises of 360 contemporary guest rooms and suites, 182 serviced apartments, 4 ultra-luxury villas, Sofitel Spa with L’Occitane, Fitness Centre, Kids Club and offers a large variety of dining options with 7 restaurants, 5 bars, and lounges.

Job Description

Key Responsibilities

• Greet and assist guests upon arrival at the fitness center, offering a welcoming and helpful attitude.
• Provide information about the fitness center’s facilities, equipment, services, and class schedules.
• Monitor guest activity to ensure safety and proper use of fitness equipment.
• Assist guests with any fitness-related inquiries, offering basic guidance on equipment usage and fitness programs.
• Maintain cleanliness and organization of the fitness center, including equipment, towels, and locker rooms.
• Ensure that all fitness equipment is in working order, reporting any maintenance issues promptly.
• Handle guest complaints or concerns professionally and ensure guest satisfaction.
• Monitor the overall environment to ensure it is safe, clean, and enjoyable for all guests.
• Promote fitness center services such as personal training, classes, and wellness programs to guests.
• Ensure the fitness center operates in compliance with health and safety regulations.
• Maintain stock of fitness-related products (e.g., towels, water, supplements) and replenish as needed.
• Assist in checking in guests and processing membership or day pass transactions when required.
• Coordinate with housekeeping and maintenance teams to ensure the facility is properly maintained.
• Offer personalized recommendations or services based on guests' fitness interests and needs.

Qualifications

• Previous experience in a customer service role, preferably in a fitness or hospitality setting.

• Strong communication and interpersonal skills.

• Basic knowledge of fitness equipment and wellness practices.

• Ability to maintain a clean and organized fitness environment.

• Ability to remain calm and professional in high-pressure situations.

• Strong problem-solving skills with a guest-oriented mindset.

• Fitness or wellness certification is a plus, but not required.

• Proficiency in using booking systems or guest management software.

• Ability to work flexible hours, including early mornings, evenings, weekends, and holidays.

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• Diversity & Inclusion for Accor means welcoming each and everyone and respecting their differences by giving priority only to qualities and skills in extending employment and development opportunities. Our ambition is to provide meaningful employment, a warm and welcoming culture, excellent working conditions and to promote the development of all people, including those with disabilities.

• When applying, do not hesitate to let us know of any specific needs you may have so that we can take them into consideration.

• LET

• YOUR PASSION SHINE

• We foster

• our creativity, our excellence and progressiveness. We interconnect with

• each other and our environment, to create a new kind of quiet luxury. With us, you can take pride in

• being part of a wider global team leading the way in local sustainability

• initiatives. Working together with our communities, we will empower you to

• make your own meaningful impact.

• LEARN ABOUT US

• Let your passion shine

• We take pride

• in promoting heartfelt hospitality with

• a French Zest, valuing passion, excellence

• and emotional intelligence. We pioneer

• a committed and sustainable approach

• to luxury, encouraging

• openness and inclusivity. We value

• new encounters with colleagues and

• guests from all horizons with a goal

• of creating a distinctive culture together.

• JOIN US

• List #1

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