Guest Services Manager- Truliant Amphitheater
About this role
Job title: Guest Services Manager- Truliant Amphitheater
About the Role Live Nation's Truliant Amphitheater is seeking a Guest Services Manager to oversee all ushers, ticket takers, and greeters and ensure exceptional guest experiences at events.
What You'll Do
- Interviews, selects, trains, supervises, counsels and disciplines usher staff to ensure maximum guest satisfaction.
- Organizes and conducts meetings and communicates pertinent information to the staff.
- Schedules and directs staff in their work assignments.
- Regularly reviews and evaluates the department and recommends and implements new operational policies and procedures when necessary.
- Investigates and resolves all guest complaints.
- Interacts positively with guests to maintain guest loyalty.
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