About this role
Job title: Guest Services Manager- Truliant Amphitheater
About the Role Live Nation's Truliant Amphitheater is seeking a Guest Services Manager to oversee all ushers, ticket takers, and greeters and ensure exceptional guest experiences at events.
What You'll Do
- Interviews, selects, trains, supervises, counsels and disciplines usher staff to ensure maximum guest satisfaction.
- Organizes and conducts meetings and communicates pertinent information to the staff.
- Schedules and directs staff in their work assignments.
- Regularly reviews and evaluates the department and recommends and implements new operational policies and procedures when necessary.
- Investigates and resolves all guest complaints.
- Interacts positively with guests to maintain guest loyalty.
- Moves throughout the venue and interacts with guests to provide information and respond to inquiries about products and services, takes or enters orders, cancels accounts, or obtains details of complaint.
- Responsible for actively ensuring complete guest satisfaction by checking to see if appropriate changes were made to resolve guest's problems.
- Show CARE by participating in the venue’s sustainability program which could include implementing programs that conserve resources/prevent waste such as sorting waste and collecting recycling and educating our fans about our efforts.
- Partner with fellow band members at the end of show to close the venue- this may include collecting recyclables from the lawn and/or reserved section, picking up and properly storing event equipment such as lawn chairs, barricade, Etc.
- Other tasks as assigned by the Operations Manager.
- Work with scheduling payroll administrator to ensure that all staffing needs are met.
- Budget appropriately for each show's needs while working.
What We're Looking For
- Passionate and motivated.
- Driven with an entrepreneurial spirit.
- Resourceful, innovative, forward-thinking and committed.