Guest Services Manager

Guest Services Manager

This position is responsible for the day‑to‑day leadership of Guest Services and the lobby operation, ensuring seamless Front Office service delivery, maximum guest satisfaction, and the safety and security of guests, colleagues, and hotel property. The role serves as the on‑duty representative of Senior Management in the lobby and public areas, resolving guest issues with tact, speed, and brand‑aligned service excellence

Qualifications

• Knowledge and Experience

• Diploma in Hospitality Management preferred

• Additional certification(s) in Tourism management will be an advantage

• Minimum 4-5 years of relevant experience in hotel operations (Front Office/Guest Services)

• Good reading, writing and oral proficiency in English language

• Working knowledge of MS Office 360 applications

• Opera PMS Proficiency

• High degree of professionalism with sound human resources management and business acumen capabilities

• Competencies

• Strong leadership, interpersonal, and training capabilities.

• Service-oriented with excellent attention to detail and creative problem-solving.

• Excellent written and verbal English communication.

• Builds rapport and teamwork across departments; culturally aware and adaptable.

• Calm, courteous, and guest-focused under pressure; exercises sound judgment with difficult situations.

• Aligned with Accor capability framework:

• o I act with an open mindset.

• o I actively support a good team spirit.

• o I actively contribute to a positive guest experience.

• o I consistently deliver excellence.

• Additional Information

• What is in it for you;

• Employee benefit card offering discounted rates in Accor Hotels worldwide

• Competitive compensation package

• Company discounts in room rates and F&B outlets

• Free meal, free shuttle, free uniform

• Life and accident insurance and HMO benefit

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