About this role
Guest Services Manager
Job Summary
WHO ARE WE?
Live Nation Entertainment is the world’s leading live entertainment company, comprised of global market leaders: Ticketmaster, Live Nation Concerts, and Live Nation Media & Sponsorship. Ticketmaster is the global leader in event ticketing with over 620 million tickets sold annually and approximately 10,000 clients worldwide. Live Nation Concerts is the largest provider of live entertainment in the world promoting more than 50,000 events annually for nearly 7,000 artists in 40+ countries. These businesses allow Live Nation Media & Sponsorship to create strategic music marketing programs that connect more than 1,200 sponsors with the 145 million fans that attend Live Nation Entertainment events each year. For additional information, visit www.livenationentertainment.com.
WHO ARE YOU?
Passionate and motivated. Driven, with an entrepreneurial spirit. Resourceful, innovative, forward thinking and committed. At Live Nation Entertainment, our people embrace these qualities, so if this sounds like you then please read on!
THE ROLE
Truliant Amphitheater is seeking is seeking a Guest Services Manager. The Guest Services Manager is responsible for the overall management of all ushers, ticket takers, and greeters at the venue.
WHAT THIS ROLE WILL DO
- Interviews, selects, trains, supervises, counsels and disciplines usher staff to ensure maximum guest satisfaction.
- Organizes and conducts meetings and communicates pertinent information to the staff. Schedules and directs staff in their work assignments.
- Regularly reviews and evaluates the department and recommends and implements new operational policies and procedures when necessary.
- Investigates and resolves all guest complaints. Interacts positively with guests to maintain guest loyalty.
- Moves throughout the venue and interacts with guests to provide information and respond to inquiries about products and services, takes or enters orders, cancels accounts, or obtains details of complaint.
- Responsible for actively ensuring complete guest satisfaction by checking to see if appropriate changes were made to resolve guest's problems.
- Show CARE by participating in the venue’s sustainability program which could include implementing programs that conserve resources/prevent waste such as sorting waste and collecting recycling and educating our fans about our efforts.
- Partner with fellow band members at the end of show to close the venue- this may include collecting recyclables from the lawn and/or reserved section, picking up and properly storing event equipment such as lawn chairs, barricade, Etc.
- Other tasks as assigned by the Operations Manager.
- Work with scheduling payroll administrator to ensure that all staffing needs are met.
- Budget appropriately fo