About this role
Job Description
Reporting to the Director of Front Office, responsibilities and essential job functions include but are not limited to the following:
- Consistently offer professional, engaging and friendly service.
- Lead and manage all aspects of the Guest Services and ensure all service standards are followed with friendly and engaging service.
- Handle guest concerns and react quickly, tracking and notifying internally to guarantee memorable moments for our guests
- Maintain and teach LQA and Forbes Travel Guide standards with leaders and colleagues.
- Develop and maintains department communications such as internal bulletin boards and emails to ensure colleagues have knowledge of departmental events and resources.
- Ensure the team are knowledgeable and up to date on Austin offerings and able to communicate these effectively to our guests.
- Develop, maintain and manage relationships with outside vendors to ensure a quality product and service is recommended to our guests.
- Ensure satellite luggage storage handled properly with the cooperation of the Event Services Manager
- Assist the Rooms Division leadership with the management of valet operations and the relationship with the vendor to ensure a seamless arrival and departure experience for our guests
- Other job-related tasks as needed
What is in it for you:
- Paid time off
- Medical, Dental and Vision Insurance, 401k
- Complimentary shift meal
- Employee benefit card offering discounted rates in Accor worldwide for you and your family
- Learning programs through our Academies designed to sharpen your skills
- Opportunity to develop your talent and grow within your property and across the world
- Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21
Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions:
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Previous experience is an asset
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Bachelor Degree is an asset
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Demonstrate the ability to multi task and handle assignments in a fast paced, high pressure work environment
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Ability to maintain the proper attitude to work with management, hourly associates, and outside contacts while meeting deadlines
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Possess excellent working knowledge of computer software programs to include Microsoft Office (Word, Excel and PowerPoint)
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Excellent customer service skills
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Able to effectively communicate English in both written and oral forms
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Professional appearance and demeanor
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Additional Information
Your team and working environment:
- A team of Heartists that are committed to working together, supporting each other, and providing the best guest experience, Feel Valued, Feel Sparked, We Are One
Our commitment to Diversity & Inclusion:
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Fairmont is committed to creating an inclusive environment where diverse talent thrives. We welcome candidates from all backgrounds to join our team.
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Fairmont Austin is proud to be an Equal Opportunity Employer. EOE/M/F/D/V