About this role
Key Responsibilities
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Provide support to the Guest Services team with daily guest assistance and service tasks.
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Assist with receiving, handling and following up on guest requests throughout their stay.
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Support the management of special requests, preferences and individual guest needs.
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Assist in organizing experiences, activities, reservations and additional services requested by
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guests.
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Support coordination with restaurants, transportation providers, activities, wellness services
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and other external partners.
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Collaborate with different hotel departments to ensure the proper handling and follow-up of
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guest needs.
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Support communication with Front Office, Reservations, F&B, Housekeeping and other
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departments.
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Assist in preparing personalized information about the hotel, its services and experiences.
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Support the management and follow-up of guest amenities, special touches and surprises.
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Assist with preparing special arrivals, celebrations, VIP guests and other special occasions.
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Support guest satisfaction follow-up and communicate any issues to the relevant supervisor.
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Assist with the resolution and follow-up of guest issues, always under the supervision of the
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responsible team.
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Keep guest, request and service-related information updated in internal systems.
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Support the preparation and updating of departmental documents, lists and tools.
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Contribute to creating a personalized, warm and memorable guest experience.
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Comply with the quality, image, hospitality and service standards established by Nômade
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Temple.
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Participate in other departmental projects and tasks according to operational needs.
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Profile & Skills
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Currently studying Tourism, Hospitality, Hospitality Management, Public Relations,
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Communications or a related field.
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Genuine interest in developing a career in Guest Services, Guest Relations and Hospitality.
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Ability to work as part of a team in a dynamic and international environment.
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Positive attitude, flexibility and strong willingness to learn.
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Spanish and English required; additional languages are a plus.
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Availability: 6 months
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Conditions
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€600 gross monthly stipend
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Free accommodation (only in ibiza)
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Meals included + tips
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Hotel uniform provided