Guest Services Captain

Vacancy and Job Details

Full-Time

Job Title Guest Services Captain

Location

Fairmont Chateau Whistler, Whistler, Canada

External Reference REF125201C

About the Brand FAIRMONT

Job Summary

Be an ambassador for an exceptional guest experience as Guest Services Captain, where your passion for service will inspire your team and make our guests feel valued.

This is a permanent, full-time position, starting in December 2026.

Starting Rate of Pay: 20.95 per hour

We recognize tenure through our compensation - hourly rates increase after 6 months and then yearly to three years. At three years the pay rate for this role would be 24.50.

Job Duties Include:

• Lead and supervise the Guest Services team while ensuring all service standards are followed
• Handle guest concerns and react quickly, logging and notifying proper departments
• Attend regularly scheduled departmental meeting
• Assist in managing the departmental budget and scheduling colleagues accordingly
• Balance operational, administrative and colleague needs
• Assist guests regarding hotel facilities in an informative and helpful way

Qualifications

• Valid Class 5 BC Drivers License

• Valid Class 4 BC Drivers License (preferred)

• Previous leadership experience in Guest Services

• Previous Property Management System experience preferred

• Proficient in MS Office

• Job Perks & Benefits

• Subsidized staff accommodation provided

• Complimentary meal in our staff cafeteria per shift

• Access to our Employee Travel Program, with discounts on room rates and food & beverage at Fairmont & Accor properties worldwide

• Hotel leisure benefits including Golf/Ski passes

• Additional Information

• Visa Requirements: To progress with your application, you must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.

We encourage you to let us know if you require any accommodations through the application or recruitment process, and we will work with you to meet your needs. Persons who anticipate needing accommodations for any part of the application or interview process may contact, in confidence:

• We foster our creativity, our excellence and progressiveness. We interconnect with each other and our environment, to create a new kind of quiet luxury. With us, you can take pride in being part of a wider global team leading the way in local sustainability initiatives. Working together with our communities, we will empower you to make your own meaningful impact.

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• Let your passion shine

• We take pride in promoting heartfelt hospitality with a French Zest, valuing passion, excellence and emotional intelligence. We pioneer a committed and sustainable approach to luxury, encouraging openness and inclusivity. We value new encounters with colleagues and guests from all horizons with a goal of creating a distinctive culture together.

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