About this role

Guest Services Agent / Receptionist

Location: Novotel Queenstown Lakeside, Queenstown, New Zealand

Reference: REF120678O

We are seeking an exceptional and professional Guest Services Agent / Receptionist to join our team. The successful candidate will ensure an excellent guest experience from check-in to check-out, maintaining hotel standards, and delivering outstanding customer service.

Greet and welcome guests, manage check-ins, check-outs, and guest requests efficiently and courteously.
Accurately handle reservations, billing, and guest accounts while maintaining confidentiality.
Manage phone and email enquiries, providing professional assistance and information.
Promote hotel facilities, activities, and services to maximise guest satisfaction and revenue.
Ensure compliance with health, safety, and security standards, including cash handling, key control, and fire procedures.
Maintain accuracy of front office systems, guest data, and internal reporting.
Support department and hotel management in operational and administrative tasks.
This role is not sponsored you required valid work visa in New Zealand to apply

Qualifications/Requirements:

Experience working in a hotel, motel, or similar reception/front office role will be advantageous. Skills & Competencies:
Excellent customer service and communication skills.
Proficiency with hotel management and reservations systems.
Strong attention to detail and organisational skills.
Ability to handle cash, credit transactions, and confidential information responsibly.

Staff meals provided while on shift
Uniforms washed and laundered daily.
Incredible Accor Heartist Benefits - including discounted Food & Beverage + Accommodation Worldwide
Access to our Employee Assistance Program
Place of Employment will be Novotel Queenstown Lakeside 6 Earl Street
Full Time - Permanent 30 hours week
Flexibility to work shifts, weekends and public holidays.
Shared staff accommodation available

Guest Services Agent / Receptionist