About this role
Job title: Guest Service Team Member
About the Role Live Nation Entertainment is seeking a Guest Service team member to interact with customers to provide information, respond to inquiries, and help resolve issues in a fast-paced live entertainment environment. The Guest Service member will play a key role in maintaining customer loyalty and delivering a positive experience at our events and venues.
What You'll Do
- Deliver exemplary customer service to maintain customer loyalty.
- Answer inbound calls or in-person inquiries to resolve customer concerns through analysis to determine the most effective resolution.
- Adapt to customer needs ensuring that they are understood, and appropriate action is taken to meet and exceed their expectations.
- Refer unresolved customer grievances to designated departments for further investigation.
- Solicit sales of new or additional services or products.
- Confer with customers by telephone or in person to provide information about products or services, take, or enter orders.
What We're Looking For
- Passionate and motivated.
- Driven, with an entrepreneurial spirit.
- Resourceful, innovative, forward thinking and committed.
Compensation & Benefits
- Perks ranging from free concert tickets to dog-friendly offices, to student loan reimbursement and adoption/fertility support.
- Live Nation is certified as a Great Place to Work and was recognized by People Magazine as one of the 50 Companies that Care.