Guest Service Team Member

About the Role Live Nation's US Concerts team in Albuquerque is seeking a part-time Guest Service team member. You will interact with fans and guests to provide information, resolve inquiries and complaints, and support venue operations and sustainability efforts. This role is essential to delivering excellent guest experiences at events.

What You'll Do

• Deliver exemplary customer service to maintain loyalty; answer inbound calls or in-person inquiries to resolve customer concerns through analysis to determine the most effective resolution.
• Refer unresolved customer grievances to designated departments for further investigation; solicit sales of new or additional services or products.
• Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
• Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
• Show CARE by participating in the venue's sustainability program (sorting waste, collecting recycling, educating fans about efforts).
• Partner with fellow staff at the end of show to close the venue, which may include collecting recyclables, storing event equipment, etc.
• Other tasks as assigned by the Guest Services Manager.

What We're Looking For

• High School Diploma or equivalent.
• At least 2 years in customer service and communications.
• Strong strategic thinking and creative problem solving.
• Passionate, motivated, resourceful, and able to adapt to customer needs.
• Ability to work in a fast-paced venue environment and handle multiple requests.

Nice to Have

• Experience in live event venues or entertainment settings.
• Familiarity with sustainability programs and recycling initiatives.

Compensation & Benefits

• Not disclosed in the posting.