About this role
Job title: Guest Service Team Member - Fillmore Philly
About the Role US Concerts is seeking a Guest Service team member. The Guest Service member will interact with customers to provide information in response to inquiries about products and services and to handle and resolve complaints. This role focuses on delivering exemplary customer service to maintain customer loyalty and support the guest experience at the Fillmore Philly.
What You'll Do
- Deliver exemplary customer service to maintain customer loyalty.
- Answer inbound calls or in-person inquiries to resolve customer concerns through analysis to determine the most effective resolution.
- Adapt to customer needs ensuring that they are understood, and appropriate action is taken to meet and exceed their expectations.
- Refer unresolved customer grievances to designated departments for further investigation.
- Solicit sales of new or additional services or products.
- Confer with customers by telephone or in person to provide information about products or services, take, or enter orders.
What We're Looking For
- Passionate and motivated.
- Driven, with an entrepreneurial spirit.
- Resourceful, innovative, forward thinking and committed.
Compensation & Benefits
- Perks ranging from free concert tickets to dog-friendly offices, and progressive benefits like student loan reimbursement and adoption/fertility support.
- Live Nation emphasizes a Great Place to Work culture and recognition as a company that cares.