About this role
Guest Service & Communication
- Respond to reservation requests by phone, email, or online platforms in a timely and courteous manner.
- Offer upselling opportunities to maximize room revenue and enhance guest experience.
- Handle special requests, VIP reservations, and group bookings with attention to detail.
System & Process Management
- Enter reservations accurately into the system (Opera or relevant PMS/CRS).
- Process amendments, cancellations, and no-shows according to standard procedures.
Coordination & Reporting
- Coordinate with Front Office, Sales, and Revenue teams for daily arrivals, VIPs, and special events.
- Ensure group blocks and allotments are managed effectively.
Standards & Compliance
- Ensure all reservations comply with company policies, brand standards, and data privacy regulations.
- Maintain confidentiality of guest and company information at all times
Qualifications
Qualifications & Requirements:
- Previous experience in reservations or front office is preferred.
- Knowledge of Opera PMS or similar reservation systems is an advantage.
- Strong communication skills in English and Bahasa Indonesia.
- High attention to detail and accuracy.
- Customer-focused, with a proactive and solution-oriented mindset.
- Able to work under pressure and in a team environment.