About this role
About the Role The Guest Service Representative - Night Auditor provides guest service at the front desk, oversees late-evening and early-morning operations, and serves as Manager on Duty, contributing to hotel revenue through selling strategies and efficient front desk management. What You'll Do
- Provide excellent guest service in an efficient, courteous, professional manner at the front desk
- Handle guest registrations and payments (cash/credit) and assist guests with requests
- Execute selling strategies to enhance hotel revenue
- Manage total front office operations and respond immediately to guest requests
- Represent the hotel during late evening and early morning hours
- Maintain adherence to guidelines and procedures in line with LBA Hospitality standards What We're Looking For
- High school diploma or equivalent
- Cash/credit handling experience
- Ability to lift 30–60 lbs
- Pass security clearances
- Strong customer service and problem-resolution skills
- Familiarity with property management systems (PMS) Nice to Have
- Experience with property management systems (PMS) is a plus Compensation & Benefits
- Salary not disclosed