About this role
Job title: Guest Service Member
About the Role The Guest Service Member provides information and resolves guest inquiries and complaints to ensure a positive experience at the VB Amphitheater. They deliver exemplary customer service, support sales of services/products, and assist guests before, during, and after events.
What You'll Do
- Deliver exemplary customer service to maintain customer loyalty.
- Answer inbound calls to help resolve customer concerns through analysis to determine the most effective resolution.
- Adapt to customer needs ensuring they are understood and appropriate action is taken to meet and exceed expectations.
- Solicit sales of new or additional services or products.
- Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
- Show CARE by participating in venue recycling efforts before, during and after the show.
- Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as action taken.
- Other tasks as assigned by the Guest Services Manager.
- Refer unresolved customer grievances to designated departments for further investigation.
- Assist guests with any questions or needs.
What We're Looking For
- High School Diploma or equivalent
- At least 2 years in Customer Service and communications
- Strong strategic thinking and creative problem solving skills
- Excellent verbal, written and interpersonal communication skills
- Acute sense of judgment, tact and diplomacy
- A strong sense of teamwork and ability to execute programs
- Position requires constant walking, climbing stairs, lifting and carrying 50 lbs+ and occasional sitting
- Applicants for employment in the U.S. must possess work authorization which does not require sponsorship by the employer for a visa.