About this role
Job title: Guest Service Manager
Overview
Role: Guest Service Manager to lead guest experience operations and restaurant service, ensuring excellent service standards while driving customer satisfaction and repeat business.
Responsibilities
- Lead concierge, guest relations, wait staff, and supervisors at The Living Room.
- Oversee the guest experience from arrival to departure.
- Resolve guest complaints promptly and turn positive service experiences into repeat business.
- Maintain high service standards across guest-facing operations.
Requirements
- 4–8 years of relevant experience.
- Strong leadership and guest relationship management skills.
- Ability to handle complaints and maintain excellent service standards.
- Availability to work evenings, weekends, and public holidays.
Benefits
- Not explicitly listed in the posting.