About this role
Job title: Guest Service Manager
Job Overview YellowDoor Hotels is seeking an experienced Guest Service Manager to lead our front-of-house operations in Abuja, Nigeria.
In this pivotal role, you will be responsible for ensuring exceptional guest experiences by overseeing front desk operations, managing guest relations, and leading our service team. Your expertise will drive guest satisfaction and uphold the high standards of YellowDoor Hotels.
This is a leadership opportunity for a seasoned hospitality professional looking to make a significant impact.
Required Skills
- Guest Relations Management
- Front Desk Operations
- Staff Leadership
- Service Recovery
- Problem-Solving
Key Responsibilities
- Oversee all front desk and guest service operations.
- Manage and train front desk staff, fostering a positive work environment.
- Implement and monitor guest service standards.
- Handle escalated guest complaints and ensure timely resolution.
- Develop and execute strategies to enhance guest satisfaction and loyalty.
- Collaborate with other hotel departments to ensure seamless service delivery.
- Monitor and analyze guest feedback to identify areas for improvement.
Qualifications
- Bachelor's degree in Hospitality Management or a related field.
- Minimum of 5-7 years of experience in front office or guest services management.
- Proven leadership and team management skills.
- Excellent communication, interpersonal, and problem-solving abilities.
- Proficiency in Property Management Systems (PMS).
- Strong understanding of hotel operations and guest service principles.