About this role
Job Description
- Ensuring that the check-in and check-out process runs as smoothly as possible and that guests are escorted to the correct room.
- Responding to requests or complaints made by guests in a professional and polite manner in order to guarantee customer satisfaction.
- Implementing procedures to improve services offered with the aim of attracting more customers.
- Hiring and training staff in matters of professional conduct, and ensuring that there is enough staff at all times by organizing staffing schedules efficiently.
Qualifications
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A minimum of 2-5 years’ front desk experience as a Guest Service Manager is preferred.
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Proficiency in Excel, PowerPoint, and Microsoft Word and hospitality software (Opera system)
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Excellent command of both Arabic and English (listening, speaking, reading, and writing) for effective communication and guest service.
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Additional Information
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Supervise daily reception, check-in, check-out, and guest service workflows.
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Resolve guest concerns quickly, professionally, and with care.
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Train, coach, and schedule front office team members.
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Monitor room inventory, occupancy, and yield management to help drive revenue.
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Act as the shift leader or hotel representative when the manager is away.
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Coordinate with housekeeping and maintenance to ensure clean and ready rooms.