About this role
Job Description
At SLS The Red Sea, every interaction is an opportunity to create a memorable guest experience. As a Guest Service Centre Agent, you will be a central point of connection between our guests and the hotel — delivering warm, confident, and seamless communication while ensuring every request is handled with care, efficiency, and the distinctive personality of SLS.
From assisting with guest inquiries and coordinating service requests to providing hotel information and supporting communication across departments, you will play an essential role in making the guest journey effortless. With attention to detail, strong communication, and a genuine passion for hospitality, you will ensure every interaction reflects the bold, elevated, and service-driven spirit of SLS The Red Sea.
Key Responsibilities
- Handle internal and external guest communications promptly and professionally, maintaining a warm and engaging SLS tone.
- Serve as a central point of contact for guest inquiries, requests, and service needs throughout their stay.
- Provide clear and accurate information about hotel facilities, dining, spa, activities, promotions, services, and local attractions.
- Coordinate guest requests with relevant departments, including Housekeeping, Engineering, Room Service, Front Office, and other operational t