About this role
Guest Service Associate - Housekeeping
Location: Novotel New Delhi City Centre, New Delhi, India
ExternalReference: REF121478Z
Job Description
- Attend daily briefings and takes on daily assigned tasks
- Understand the difference in guest levels (VIPs) and Room Categories
- Clean and maintain areas of responsibility according to standards and procedures
- Replenish guest supplies and ensure that guests requests are promptly attended to
- Report damage or malfunction in hotel rooms/areas to Supervisor
- Maintain equipment in a proper state of cleanliness
- Maintain a section room report as well as a daily productivity report
- Reports lost and found articles to the housekeeping office immediately
- Handle guest complaints tactfully, and report incidents or any other irregularities to Supervisor in a timely manner
- Report unusual behavior/activities in guestroom, floors/public areas to Supervisor
- Record room status in allocated section accurately
- Carry out valet services when required (e.g. delivery of linen, processing laundry orders)
Other Responsibilities
- Be well versed in hotel fire & life safety/emergency procedures
- Attend all briefings, meetings and trainings as assigned by management
- Maintain a high standard of personal appearance and hygiene at all times
- Perform other reasonable duties assigned by management
- Establish and maintain effective employee working relationships
Qualifications
- Minimum Higher Secondary (12th Pass) or equivalent education
- Diploma or Certificate in Hotel Management or Housekeeping (preferred)
- Strong time management and organizational skills
- Team-oriented mindset with a positive and professional attitude