About this role
Guest Service Associate - Housekeeping
Region
MEA SPAC
Novotel Ahmedabad, Ahmedabad, India
Guest Service Associate - Housekeeping
Job Description
Ensure that standards of cleanliness in assigned guest rooms are achieved and maintained on a consistent basis to provide the highest level of guest satisfaction in cleanliness and service.
Establish and maintain seamless co-ordination & co-operation with all departments of Novotel Ahmedabad to ensure maximum cooperation, productivity, morale and guest service.
Respond to customer queries by resolving issues in a timely and efficient manner to ensure customer satisfaction.
Qualifications
Your experience and skills include:
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Service focused personality is essential and previous leadership experience required.
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Prior experience working with Opera or a related system.
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Proven ability to build and maintain good relationships with all stakeholders.
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Communicate thoughts, actions and opportunities clearly with strong networking skills.
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Ability to lead by example, believe in a strong team culture and set the scene for high performance.