Guest Service Associate - Front Office

Guest Service Associate - Front Office

Full-Time Permanent Rooms ACCOR Location: Novotel Ahmedabad, Ahmedabad, India External Reference: REF121542T

Guest Service Associate - Front Office

Region

MEA SPAC

Company Description

"Why work for Accor?

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS"

Job Description

Provide effective support to the team to enable them to provide effective and efficient services.

Respond to customer queries by resolving issues in a timely and efficient manner to ensure customer satisfaction.

Ensure quality and appropriateness of customer service provided. To maintain Front Office log book and shift reports.

Qualifications

Your experience and skills include:

• Service focused personality is essential and previous leadership experience required.

• Prior experience working with Opera or a related system.

• Proven ability to build and maintain good relationships with all stakeholders.

• Communicate thoughts, actions and opportunities clearly with strong networking skills.

• Ability to lead by example, believe in a strong team culture and set the scene for high performance.

• Additional Information

Your team and working environment:

Our commitment to Diversity & Inclusion:

• We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

• Diversity & Inclusion for Accor means welcoming each and everyone and respecting their differences by giving priority only to qualities and skills in extending employment and development opportunities. Our ambition is to provide meaningful employment, a warm and welcoming culture, excellent working conditions and to promote the development of all people, including those with disabilities.

• When applying, do not hesitate to let us know of any specific needs you may have so that we can take them into consideration.

• LET YOUR PASSION SHINE

• We foster our creativity, our excellence and progressiveness. We interconnect with each other and our environment, to create a new kind of quiet luxury. With us, you can take pride in being part of a wider global team leading the way in local sustainability initiatives. Working together with our communities, we will empower you to make your own meaningful impact.

• LEARN ABOUT US

• Let your passion shine

• We take pride in promoting heartfelt hospitality with a French Zest, valuing passion, excellence and emotional intelligence. We pioneer a committed and sustainable approach to luxury, encouraging openness and inclusivity. We value new encounters with colleagues and guests from all horizons with a goal of creating a distinctive culture together.

• JOIN US

• List #1

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• Other job listings in the text include: Housekeeping Manager at Hawar Resort By Mantis, Night Receptionist at ibis Styles Puteaux Paris La Défense, Housekeeping Ambassador at Sofitel Mumbai BKC, Housekeeping Attendant at Alwadi Hotel Doha - MGallery Collection, Front Office Receptionist at Sofitel London St James Hotel, Night Auditor at Sofitel London St James Hotel, FR - Receptionniste en EXTRA at ibis Lyon Centre, Guest Service Agent at Novotel Bur Dubai, Reception Agent at Fairmont Quasar Istanbul.