Guest Service Associate - Front Office

Guest Service Associate - Front Office

Company Description

Why work for Accor?

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit careers.accor.com

Do what you love, care for the world, dare to challenge the status quo! BELIMITLESS

Job Description

Provide effective support to the team to enable them to provide effective and efficient services.

Respond to customer queries by resolving issues in a timely and efficient manner to ensure customer satisfaction.

Ensure quality and appropriateness of customer service provided. To maintain Front Office log book and shift reports.

Qualifications

Your experience and skills include:

• Service focused personality is essential and previous leadership experience required.

• Prior experience working with Opera or a related system.

• Proven ability to build and maintain good relationships with all stakeholders.

• Communicate thoughts, actions and opportunities clearly with strong networking skills.

• Ability to lead by example, believe in a strong team culture and set the scene for high performance.

• Additional Information

Your team and working environment:

Our commitment to Diversity & Inclusion:

• We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

• We foster our creativity, our excellence and progressiveness. We interconnect with our each other and our environment, to create a new kind of quiet luxury. With us, you can take pride in being part of a wider global team leading the way in local sustainability initiatives. Working together with our communities, we will empower you to make your own meaningful impact.

• LEARN ABOUT US

• Let your passion shine

• We take pride in promoting heartfelt hospitality with a French Zest, valuing passion, excellence and emotional intelligence. We pioneer a committed and sustainable approach to luxury, encouraging openness and inclusivity. We value new encounters with colleagues and guests from all horizons with a goal of creating a distinctive culture together.

• JOIN US

• Related jobs

• Bellman

Location

Novotel Kuala Lumpur City Centre, Kuala Lumpur, Malaysia

Gender

Salary

Experience Level

Associate

Job Schedule

Full-Time

Brands

NOVOTEL

Job type

Permanent

Locations

Kuala Lumpur

Job Category

Rooms

Description

• Always lending a helping hand with a smile. As a Bellman, your passion for the property, and your respect for our guests’ belongings will ensure that our guests Feel Welcome as soon as they arrive.

• Reference

• 3da6531f-aa70-486e-af14-f76a77847710

• Expiry Date

• Apply

• Room Attendant

Location

Novotel Sunshine Coast Resort, Sunshine Coast, Australia

Experience Level

Entry Level

Job Schedule

Part-Time

Brands

NOVOTEL

Job type

Permanent

Locations

Sunshine Coast

Job Category

Rooms

Description

• As a Room Attendant, you’ll play a key role in creating a welcoming, comfortable and memorable experience for every guest. With a strong eye for detail and pride in presentation, you’ll help maintain

• Reference

• af9e1ac7-6cd5-44f9-841f-5a086fd52d2a

• Expiry Date

• Apply

• Concierge Agent

Location

Fairmont Chateau Lake Louise, Lake Louise, Canada

Experience Level

Entry Level

Job Schedule

Full-Time

Brands

FAIRMONT

Job type

Permanent

Locations

Lake Louise

Job Category

Rooms

Description

• As a Concierge Agent at Fairmont, you are the face and heart of guest service, creating memorable and personalized experiences for every guest. You play a key role in providing information, recommendations

• Reference

• 7928478b-9873-4da2-bfb2-a0810d042874

• Expiry Date

• Apply

• Anfitrião(a) de Reservas - Ibis e Ibis Budget Morumbi

Location

ibis São Paulo Morumbi, São Paulo, Brazil

Experience Level

Not Applicable

Job Schedule

Full-Time

Brands

ACCOR

Job type

Permanent

Locations

São Paulo

Job Category

Rooms

Description

• Atender ao telefone de forma rápida e cortês, transmitindo ao cliente as informações sobre o funcionamento do hotel; Atender às solicitações de reservas via telefone e internet, consultando a disponib

• Reference

• 930acd03-194e-46e4-80cd-57d1a5b55d74

• Expiry Date

• Anfitrião(a) de Hospedagem - Ibis e Ibis Budget Morumbi

Location

ibis São Paulo Morumbi, São Paulo, Brazil

Experience Level

Not Applicable

Job Schedule

Full-Time

Brands

ACCOR

Job type

Permanent

Locations

São Paulo

Job Category

Rooms

Description

• Receber e atender os clientes conforme o estilo da marca de atuação. Prestar informações diversas, de acordo com as necessidades dos clientes e práticas essenciais da área. Colocar os clientes no cor

• Reference

• b7ec046b-dd06-4171-a239-040f0b3185ee

• Expiry Date

• Portier.ère, Régulier (H/F/D)

Location

Fairmont The Queen Elizabeth, Montréal, Canada

Experience Level

Entry Level

Job Schedule

Full-Time

Brands

FAIRMONT

Job type

Permanent

Locations

Quebec

Job Category

Rooms

Description

• Poste temps plein, temporaireGérer le trafic à l’entrée principale de l’hôtel;Procéder à l’accueil des clients;Ouvrir les portes pour les clients qui entrent et qui sortent;Charger et décharger les ba

• Reference

• 274f97c3-9ece-4da2-bfb2-0

• Expiry Date

• Portier.ère, Temps plein (H/F/D)

Location

Fairmont The Queen Elizabeth, Montréal, Canada

Experience Level

Entry Level

Job Schedule

Full-Time

Brands

FAIRMONT

Job type

Temporary

Locations

Quebec

Job Category

Rooms

Description

• Poste temps plein, temporaireGérer le trafic à l’entrée principale de l’hôtel;Procéder à l’accueil des clients;Ouvrir les portes pour les clients qui entrent et qui sortent;Charger et décharger les ba

• Reference

• 3d64e025-1d88-4aab-97e4-52cdfd49f080

• Expiry Date

• Mordomo

Location

Fairmont Rio de Janeiro Copacabana, Rio de Janeiro, Brazil

Experience Level

Mid-Senior Level

Job Schedule

Full-Time

Brands

FAIRMONT

Job type

Permanent

Locations

Rio de Janeiro

Job Category

Rooms

Description

• Estamos em busca de um(a) Mordomo(a) para integrar nossa equipe no Fairmont Rio de Janeiro Copacabana. Você será responsável por oferecer um serviço altamente personalizado aos hóspedes, antecipando n

• Reference

• 463ef0a9-6aa3-4342-be3a-3eb7160ff8f3

• Expiry Date

• Directeur.trice Fairmont OR (H/F/D)

Location

Fairmont The Queen Elizabeth, Montréal, Canada

Experience Level

Mid-Senior Level

Job Schedule

Full-Time

Brands

FAIRMONT

Job type

Permanent

Locations

Canada

Job Category

Rooms

Description

• Relevant du directeur de l’hébergement, les responsabilités et fonctions essentielles du poste comprennent, sans s’y limiter :Superviser et coordonner les opérations du Fairmont OrMaintenir les procéd

• Reference

• 2711946e-60ed-4dc4-b3ad-627c290ec427

• Expiry Date

• View