About this role
Guest Service Associate - Food & Beverage
Primary Responsibilities
- Ensure to provide proficient and professional Food & Beverage service to the guests by meeting and also exceeding their expectations.
- Welcome the guests by greeting them as per the standards.
- Any matter which may affect the interests of Novotel Hyderabad Airport should be brought to the attention of the Management
People Management
- Respond to customer queries by resolving issues in a timely and efficient manner to ensure customer satisfaction.
- Ensure to attend to guest complaints, requests or inquiries regarding the food and services.
- Establish and maintain seamless co-operation with all departments of Novotel, Hyderabad to ensure maximum cooperation, productivity, morale and guest service.
Operational Management
- Responsible for set up of all operating equipment’s and ensure to inspect linen, and condiments before the service.
- Ensure to be familiar with all dishes on the menu.
- Ensure clearance of all soiled chinaware, glassware, silverware from the guest table and re-set the table for the next arrival
- In the absence of the Food & Beverage Supervisor ensure to take guest orders, advice guests on specials menu options.
- Ensure to be familiar with the property lay out, fire exits and elevator locations.
- Report any equipment malfunction, emergency situations or suspicious persons to the Food & Beverage Supervisor.
Qualifications
- Knowledge and Experience
- Secondary / High school education / Hotel Management Degree
- Additional certification(s) in Food & Beverage will be an advantage
- Good reading, writing and oral proficiency in English language
- Ability to speak other languages and basic understanding of local languages