Guest Service Associate - Food and Beverage Service

Job Title: Guest Service Associate - Food and Beverage Service

Job Description

• Guest Experience

• Provide attentive and personalized service to guests across Filia, BL Club, and Black Laquor.

• Engage with guests to recommend menu items, cocktails, and pairings tailored to their preferences.

• Ensure presentation and service standards consistently reflect Morgans Originals’ luxury ethos.

• Handle guest concerns promptly and professionally to maintain satisfaction and loyalty.

• Outlet Operations

• Support daily operations in restaurants, lounges, and bars, including reservations, seating, and service flow.

• Assist in preparing and serving food and beverages according to outlet standards.

• Maintain cleanliness and organization of service areas, tables, and bar counters.

• Monitor inventory of supplies, glassware, and equipment to ensure readiness for service.

• Team Support

• Work closely with Outlet Managers, Head Bartender, and culinary teams to deliver seamless service.

• Support colleagues during peak hours to ensure efficiency and guest satisfaction.

• Participate in training programs to enhance skills in service, mixology, and hospitality.

• Quality & Compliance

• Uphold hygiene, safety, and sustainability practices in line with hotel policies.

• Ensure compliance with international hospitality standards.

• Maintain consistency across Morgans Originals properties while adapting to Roswyn’s unique identity.