Guest Service Associate
About this role
Guest Service Associate
Prime Function:
- Responsible for daily administration, meeting and greeting, dealing with guests’ queries and complaints, and booking rooms. visitors
- Maintain high standards of customer services at the Reception desk so that customers’ expectations are consistently exceeded.
- Motivate and develop Reception team to ensure smooth functioning of the department and promote teamwork.
- Any matter which may affect the interests of Novotel Ibis Chennai OMR should be brought to the attention of the Management.
- I am responsible for INTERREACT
Key Responsibilities
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People Management
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Provide effective support to the team to enable them to provide effective and efficient services.
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Respond to customer queries by resolving issues in a timely and efficient manner to ensure customer satisfaction.
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Financial Management
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