Guest Service Assistant

Guest Service Assistant

Onsite Madrid Full time

Our Office Operations team is at the heart of ensuring the smooth and efficient functioning of the Firm’s day-to-day operations. Our team manages the infrastructure, systems and services —both globally and locally— relating to our office workplaces, onsite and remote operational services, security, safety and a range of other areas. We provide PA support and manage document production, translation and travel services. Our team is responsible for our client-facing areas across the Firm, always seeking to ensure that clients and other visitors have an experience that is world-class. We also take the lead in running our day-to-day operations in the most environmentally sustainable way possible.

The Senior Assistant, Office Support will primarily focus on providing essential support to the team, assisting with various tasks and assignments, progressing to more complex and nuanced projects as expertise develops. This role will require the individual to evaluate and select appropriate alternatives from defined options in routine work. Assisting the team with analysing information and basic administrative tasks may also be required, demonstrating knowledge in respective fields such as Business Administration, Document Production or Hospitality.

The roles and responsibilities of this job include:

• Provides comprehensive support to the team in the typical day-to-day operations to ensure the smooth delivery of Office Support processes and projects

• Able to perform more complex or non-routine tasks in Business Administration, Document Production or Hospitality

• Collaborates with team members to complete assigned tasks and projects, helping to deliver Office Support programmes

• Prepares and distributes office-related communications such as memos, notices, emails, and newsletters

• Evaluates and selects appropriate alternatives from defined options to handle routine office enquiries, exercising judgment within established guidelines and escalating to senior colleagues when necessary

• Maintains a good understanding of office management principles, practices, and procedures, staying informed of changes and updates in the field

• No supervisory responsibilities but may help train new members of the team and serve as an informal resource (use for support functions)

• Incumbents are likely to be recent graduates developing their practical knowledge, so receive close guidance and oversight from more senior colleagues (use for professional functions)

• Good theoretical knowledge or practical understanding of work routines and procedures in own job

• Ability to work fairly independently within established guidelines and procedures with guidance from more senior roles, demonstrating initiative and a proactive approach to problem - solving

• Developing analytical skills, with the ability to evaluate and select appropriate alternatives from defined options in routine work

• Effective communication and interpersonal skills, with the ability to collaborate with cross - functional teams and stakeholders

• Bachelors degree or equivalent experience in relevant discipline

This role reports to Director, Operations, EMEA

Equal Opportunities

White & Case is committed to creating a fair workplace. It is our Firm’s policy to recruit, employ, train, compensate, and promote without regard to race, religion, creed, national origin, age, gender, sexual orientation, marital status, military or veteran status, disability, genetic information, or any other category protected by applicable law.

The Firm may modify and amend any job description at any time in its sole discretion. Nothing herein creates a contract of employment or otherwise modifies the at-will nature of employment.

The above is only a general description of the essential duties associated with this position and does not represent an exhaustive or comprehensive list of all duties.

Firm Summary

White & Case is an elite global law firm serving leading companies, financial institutions and governments worldwide. With a long history as an international firm, we are well-positioned to help clients resolve their most complex legal challenges wherever they may arise.

Operating across six continents and working in virtually every country, we have invested heavily in building a high-quality, full-service practice that competes at the top of the market. We are distinguished by our on-the-ground presence in key financial markets and our expertise in handling complex cross-border work.

What sets us apart is not just our global network of offices but the interconnectedness of our Firm. Our people and clients value our collaboration across geographic and practice boundaries, which is why we attract and retain significant cross-border work.

Representing multiple nationalities from across the world and speaking a vast array of languages, our lawyers and Business Services professionals are globally minded, enterprising, and committed to excellence.

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