Guest Service Agent

Guest Service Agent

Part-Time

Permanent

THE SEBEL

Rooms

Location: The Sebel Sydney Martin Place, Sydney, Australia

External Reference: REF115228Q

Guest Service Agent

Region: MEA SPAC

Company Description

Are you passionate about hospitality and delivering unforgettable guest experiences? Look no further! The Sebel Sydney Martin Place is seeking a dynamic and enthusiastic part-time Guest Service Agent to be the face of our hotel and create lasting impressions for our guests.

Who We Are:

Accor is the world’s largest and fastest-growing hotel group with a network of more than 5,000 properties in over 90 countries. We are far more than a worldwide leader. Globally, we are more than 260,000 hospitality experts placing people at the heart of what we do and nurturing real passion for service and achievement beyond limits.

Job Description

What will you be doing? Provide service excellence from check-in to check-out and everywhere in between. Complete a wide variety of front office tasks, including selling the hotel’s facilities, taking reservations, and maintaining guest accounts. Deliver passionate, knowledgeable and friendly service to external and internal guests at all times. Answer all telephone calls professionally according to brand standard. Reconcile cashier floats at the end of each shift. Ensure guests who are not ALL - Accor Live Limitless members are briefed on features and benefits and signed up to the loyalty program.

Qualifications

Your Skills and experience include:

• Previous customer service experience in a hotel environment. Strong knowledge of computer systems including Microsoft Office and preferably Opera Cloud. Ability to work under pressure, multitask, and think on your feet to quickly resolve issues. Strong communication skills and pride in personal presentation. A genuine customer service focus and a dedication to always making our guests smile during their stay.

• Additional Information

What’s in it for you:

• An opportunity to Work Your Way, Learn Your Way and experience

Benefits

• Your Way at Accor. Ability to contribute and feel pride in knowing you have made a difference to the greater good of the Hotel Operation. Work alongside passionate industry professionals. Be mentored by experienced Accor Hospitality professionals who want to see you succeed.

Our commitment to Diversity & Inclusion:

• We are an inclusive company, and our ambition is to attract, recruit and promote diverse talent. We offer reasonable adjustments to support you. If you require an adjustment to be made during the recruitment process, you’re welcome to let us know.

• Discover a world where life pulses with passion. Diversity & Inclusion for Accor means welcoming each and everyone and respecting their differences by giving priority only to qualities and skills in extending employment and development opportunities. Our ambition is to provide meaningful employment, a warm and welcoming culture, excellent working conditions and to promote the development of all people, including those with disabilities.

• Let your passion shine. We foster creativity, excellence and progressiveness. We interconnect with each other and our environment to create a new kind of quiet luxury. With us, you can take pride in being part of a wider global team leading the way in local sustainability initiatives. Working together with our communities, we will empower you to make your own meaningful impact.

• Let your passion shine. We take pride in promoting heartfelt hospitality with a French Zest, valuing passion, excellence and emotional intelligence. We pioneer a committed and sustainable approach to luxury, encouraging openness and inclusivity. We value new encounters with colleagues and guests from all horizons with a goal of creating a distinctive culture together.