About this role
Guest Service Agent- Reservation
Location: Elysium Noosa Resort - MGallery Collection, Noosa Heads, Australia
Region: Luxury & Lifestyle
Job Description
- Promptly answer all requests for reservations and record them accurately.
- Communication between Front Office and Reservations Office open and reciprocal.
- Ensure completion of daily duties (e.g. Correspondence, Reports, etc)
- Adherence to Emergency Communication procedures ensuring that enquiries from the media are only responded to by the nominated spokesperson
- Ensure that any payment issues are brought to the attention of the Reservations Supervisor and Financial Controller.
- Ensure Authority Forms are received and filed for all chargeback bookings.
- To have an understanding of our competitors.
- Promote up selling of hotel services.
- Manage no show bookings in accordance with the hotel cancellation policy
- Understand group booking transactions.
- Follow Elysium Resort Noosa brand standards to ensure full compliance within LQA Audits
- Any other duties assigned by your Supervisor / Manager.
Qualifications
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Customer Service experience
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Exposure to systems (preferred Opera)
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Open driver's license
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Ability to multi-task and work in multiple areas in the Front Office department
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Additional Information
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30% discount on food and beverage at Accor properties worldwide
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Generous accommodation discounts across 4,500+ properties in over 110 countries
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Career mobility across Accor’s global brand portfolio
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25% Discount in our signature Restaurant Cibaria & Bar Capri
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Immediate Commencement
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Learn Your Way – Access leading training platforms like Accor Academy to advance your career and skill
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Available for 7 day Roster coverage
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Open to Part Time employment