About this role
Job Description
Be the smile that starts a great stay.
As a Guest Service Agent, you’ll be at the heart of the guest experience. From a smooth check-in to a thoughtful recommendation, you’ll turn everyday interactions into moments that matter.
In this role, you will:
Welcome guests with genuine warmth, delivering friendly, efficient check-ins and check-outs.
Bring the Heartist spirit to life by noticing the little things, anticipating needs and adding a personal touch.
Share your local knowledge, helping guests discover Perth’s dining, attractions and hidden gems.
Handle guest enquiries and concerns with empathy, initiative and a focus on finding solutions.
Introduce guests to ALL – Accor Live Limitless, explaining the benefits and supporting membership enrolments.
Maintain accurate reservations and guest records, process payments and complete daily Front Office tasks.
Work closely with Housekeeping, Food & Beverage and other departments to create a seamless stay.