Guest Service Agent - Internship

Guest Service Agent - Internship

Position Overview

We are looking for a friendly, service-minded, and enthusiastic Guest Service Agent Intern to join our Front Office team. The intern will support daily front desk operations and assist guests throughout their stay to ensure a warm, professional, and memorable experience.

This position is particularly suitable for candidates who are confident in communicating in English and are interested in developing their career in the hospitality industry.

Key Responsibilities

• Welcome and greet guests in a warm, friendly, and professional manner.
• Assist with check-in and check-out procedures.
• Provide information about hotel facilities, services, room types, and operating hours.
• Handle guest requests, inquiries, and basic complaints professionally.
• Assist guests with transportation, restaurant recommendations, local attractions, and other hotel services.
• Communicate with guests in English to provide effective and personalized service.
• Answer telephone calls, emails, and guest inquiries when required.
• Coordinate with other hotel departments, such as Housekeeping, F&B, Engineering, and Concierge, to fulfill guest requests.
• Assist with luggage and other Front Office services when required.
• Maintain accurate guest information and assist with basic Front Office administrative tasks.
• Follow hotel standards, policies, and procedures at all times.
• Maintain a professional appearance and demonstrate excellent hospitality etiquette.
• Perform other duties as assigned by the Front Office Supervisor or management.

Qualifications

• Currently studying in Hospitality Management, Hotel Management, Tourism, or a related field.
• Good command of spoken and written English.
• Russin speaking woukd be advantage
• Friendly, outgoing, and service-oriented personality.
• Good communication and interpersonal skills.
• Willing to learn and work as part of a multicultural team.
• Able to work under pressure and handle multiple tasks.
• Good problem-solving and customer-service skills.
• Professional appearance and positive attitude.
• Basic computer skills.
• Able to work flexible shifts, including weekends and public holidays if required.