Guest Service Agent (GSA) - Food & Beverage

Guest Service Agent (GSA) - Food & Beverage

Company Description Join us at Accor, where life pulses with passion! As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a common ambition: to keep innovating and challenging the status-quo.

By joining us, you will become a Heartist®, because hospitality is, first and foremost, a work of heart.

You will join a caring environment and a team where you can be all you are. You will be in a supportive place to grow, to fulfil yourself, to discover other professions and to pursue career opportunities, in your hotel or in other hospitality environments, in your country or anywhere in the world!

You will enjoy exclusive benefits, specific to the sector and beyond, as well as strong recognition for your daily commitment.

Everything you will do with us, regardless of your profession, will offer a deep sense of meaning, to create lasting, memorable and impactful experiences for your customers, for your colleagues and for the planet.

Hospitality is a work of heart,

Join us and become a Heartist®.

Job Description Are you ready to create exceptional guest experiences? We're looking for a Guest Service Agent (GSA) - Food & Beverage to join our dynamic team in Mysuru, India. As a GSA-F&B, you will be the welcoming face of our organization, setting the tone for an outstanding guest experience from the moment our guests arrive. You'll combine genuine hospitality with product knowledge to deliver outstanding food and beverage service that exceeds expectations.

• Greet guests with a warm, professional demeanor and provide engaging, personalized service that makes them feel valued
• Assist guests with detailed information about food and beverage menu items, making recommendations based on their preferences and dietary needs
• Deliver consistent, high-quality F&B services in accordance with departmental standards, procedures, and outlet policies
• Maintain strict adherence to all safety and sanitation policies when handling, preparing, and serving food and beverages
• Manage multiple guest requests simultaneously while maintaining composure and attention to detail in a fast-paced environment
• Collaborate effectively with team members across all departments to ensure seamless service delivery
• Address guest concerns and resolve issues promptly with empathy and professionalism
• Maintain accurate order fulfillment and ensure all guest requests are completed to specification
• Uphold outlet policies and service standards consistently while remaining flexible to accommodate guest needs

Qualifications

• Proven ability to remain calm, courteous, and focused on guest needs in high-pressure situations
• Strong interpersonal and communication skills with the ability to engage guests in a friendly and professional