Guest Service Agent

Guest Service Agent

Location

Grand Plaza Mövenpick Media City, Dubai, United Arab Emirates

Job Description We are seeking an enthusiastic and customer-focused Guest Service Agent to join our team in Dubai, United Arab Emirates. As the face of our hotel, you will play a crucial role in ensuring our guests have an exceptional experience from check-in to check-out.

• Warmly welcome and efficiently check-in guests, providing a friendly and professional first impression
• Manage guest inquiries, requests, and concerns promptly and courteously
• Process check-outs and handle billing accurately, ensuring a smooth departure experience
• Coordinate with other departments to fulfill guest needs and resolve any issues
• Maintain up-to-date knowledge of hotel services, local attractions, and events to assist guests
• Promote hotel amenities and loyalty programs to enhance guest experience and drive revenue
• Handle reservations and room assignments efficiently
• Maintain the front desk area in a clean and organized manner
• Assist with administrative tasks such as report generation and inventory management
• Ensure compliance with hotel policies and safety procedures at all times

Qualifications

• Previous experience in a similar guest service role, preferably in a hotel or hospitality setting

• Strong written and verbal communication skills in English

• Fluency in Arabic, both written and spoken, is required

• Excellent interpersonal skills with the ability to interact professionally with guests and team members

• Proven ability to multitask and manage time effectively in a fast-paced environment

• Detail-oriented with a commitment to accuracy in all aspects of work

• Proficiency in hotel management systems and basic computer skills

• Flexibility to work various shifts, including evenings, weekends, and holidays

• Ability to remain calm and empathetic when handling guest concerns or complaints

• Knowledge of UAE culture and customs is beneficial

• High school diploma or equivalent; hospitality-related education is a plus

• Positive attitude and enthusiasm for delivering exceptional customer service

• Additional Information What is in it for you:

• Employee benefit card offering discounted Accor rates worldwide

• Learning programs through our academies

• Opportunity to develop your talent and grow within your property and across the world

• Diversity & Inclusion for Accor means welcoming each and everyone and respecting their differences by giving priority only to qualities and skills in extending employment and development opportunities. Our ambition is to provide meaningful employment, a warm and welcoming culture, excellent working conditions and to promote the development of all people, including those with disabilities. When applying, do not hesitate to let us know of any specific needs you may have so that we can take them into consideration. Let your passion shine