About this role
Guest Service Agent (Front Desk)
TWELVE Downtown, Autograph Collection by Marriott Atlanta, GA | $18.00 per hour
Make every arrival feel like a welcome.
TWELVE Downtown, Autograph Collection by Marriott is seeking a friendly, dependable Guest Service Agent to join our Front Desk team. As one of the first people our guests meet, you will help create a welcoming experience through attentive service, smooth check-ins, and thoughtful assistance throughout their stay.
What You’ll Do
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Welcome guests and complete check-in and check-out accurately and efficiently.
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Manage reservations, room assignments, guest accounts, payments, and billing questions.
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Answer calls and respond promptly to guest questions and requests.
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Recognize Marriott Bonvoy members and support applicable member benefits.
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Share information about hotel amenities, local attractions, dining, and transportation.
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Address guest concerns professionally and involve a manager when additional support is needed.
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Coordinate with Housekeeping, Engineering, and other departments to support room readiness and resolve requests.
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Maintain accurate shift records and communicate outstanding issues during handoffs.
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Follow hotel procedures for cash handling, guest privacy, security, and safety.
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What We’re Looking For
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Previous hotel front desk or customer service experience preferred.
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Marriott experience and familiarity with hotel property management systems are a plus.
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Strong communication skills and a warm, professional approach.
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Ability to stay organized, handle multiple priorities, and remain calm during busy periods.
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Attention to detail when processing payments and maintaining guest records.
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Dependability and flexibility to work scheduled shifts, including evenings, weekends, and holidays.
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Ability to perform the essential duties of the position, with or without reasonable accommodation.
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Bring your hospitality mindset and help us deliver a memorable guest experience. Apply today!
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We are an equal opportunity employer.