About this role
The primary responsibility of a Guest Service Associate (GSA) is creating an exceptional guest experience while achieving sales goals and assisting management with daily administrative tasks. This individual must have a willingness to initiate genuine conversation & connection while educating guests on product + service recommendations. Some essential functions, behaviors, and expectations include:
- Develop a thorough understanding of European Wax Center services and products
- Upsell and cross-sell retail products & various waxing services
- Educate guests on benefits and savings of Wax Passes
- Arrive to work timely following the appropriate dress code, including wearing of the required name tag
- Create a memorable guest experience by utilizing EWC terminology and tailoring the scripts and standard responses while working in the location
- Confirm each guest service(s) and offer recommended/related add on service(s)
- Administer check-ins and check-outs, processing payments, refunds and reservation requests
- Inform the guest of the pre-booking benefits and how to utilize the app to reschedule
- Organize the reservation book based on guest requests and associate availability
- Perform opening and closing procedures for the center
- Maintain a safe, sparkling clean, organized and visually pleasant environment within lobby and restrooms
Requirements
-
High school diploma or GED
-
Exposure to luxury service preferred
-
2+ years customer service experience or sales experience, preferably in a retail environment
-
Exceptional interpersonal skills
-
Excellent written and verbal communication with strong attention to detail
-
Good time management and organizational skills
-
Flexibility to perform external or internal events may be required
-
Ability to work flexible days and hours, including weekends/evenings
-
Exude a positive, friendly, and personable demeanor
-
Ability to receive and provide feedback
-
Maintain a professional appearance at all times as defined in the EWC Growth Associate Handbook
-
Physical Demands
-
While performing the duties of this job, the associate is regularly required to talk and hear. This position is performed sitting and standing at a desk and working on a computer, with times of prolonged standing, walking, bending, kneeling. The associate must lift and/or move items over 25 pounds.
Benefits
-
$17.50 per hour (determined based on experience) + up to $1,600 in annual commissions
-
Complementary Waxing Services
-
50% Off Our Exclusive Skincare Retail Products
-
401(k) Plan (for eligible employees)
-
Paid Time Off & Sick Leave
-
Company-Paid Life and Disability Insurance (for eligible employees)
-
Flexible Spending Accounts (FSA) and Dependent Care Benefits
-
Pre-Tax Commuter & Transportation Benefits
-
Ongoing training, recognition programs, and real career pathing opportunities
-
EWC Growth participates in E-Verify. All offers of employment are contingent upon the successful completion of the E-Verify process.