Guest Sales Associate, Greater Chicago

Guest Sales Associate | Chicago

Great energy. Big personality. Uncapped potential for growth.

At EWC Growth, smooth is just the start. We're one of the largest and fastest-growing franchisees of European Wax Center, with 52 locations (and counting!) across five states. And Chicago? It's our largest market, with even bigger plans ahead. We're looking for outgoing, sales-driven Guest Sales Associates (GSAs) who know how to turn a first-time visitor into a loyal guest.

If you love beauty, skincare, connecting with people, and crushing sales goals, this might just be your next obsession. We're looking for natural relationship-builders who bring personality, confidence, and a passion for delivering an unforgettable guest experience. We're looking for individuals to support the following centers:

Lincoln Park | Lincoln Square | Logan Square | Old Town | River North

South Loop | Southport | Streeterville | West Loop | Wicker Park

The Role | Be the Face of Smooth

As a Guest Sales Associate, you're the first hello, the friendly face, and the reason our guests can't wait to come back.

You'll own the front-of-house experience, introduce guests to our exclusive skincare products, recommend services, and help them discover the benefits of a consistent waxing routine.

This isn't your typical front desk job. It's beauty, sales, hospitality, and a whole lot of personality.

What You'll Be Doing

Make Every Guest Feel Like a VIP

• Create an inviting, energetic atmosphere where every guest feels welcomed, comfortable, and confident.

• Build genuine connections through personalized conversations and exceptional service.

• Manage guest check-ins, check-outs, appointments, payments, and reservations.

• Help guests discover the convenience of pre-booking and using the European Wax Center app. Sell Smooth. Build Confidence. Crush Goals.

• Become an expert on European Wax Center services, Wax Passes, and exclusive skincare products.

• Recommend services, add-ons, and retail products tailored to each guest's needs.

• Educate guests on the savings and benefits of Wax Passes.

• Drive sales through authentic conversations, product knowledge, and a passion for helping guests look and feel their best.

• Celebrate wins, embrace feedback, and contribute to a high-performing team. Keep the Center Running Beautifully

• Support daily opening and closing procedures.

• Maintain an organized reservation book and coordinate appointments with Wax Specialists.

• Keep the lobby, retail displays, and guest areas sparkling clean and inviting.

• Partner with center leadership to support daily operations, promotional events, and team goals.

• Bring reliability, professionalism, and positive energy to every shift.

Requirements

• You don't need years of beauty experience to make an impact. We're looking for people who know how to connect, sell, and create an experience worth coming back for.

• 2+ years of customer service or sales experience, ideally in retail, beauty, hospitality, or another guest-facing environment.

• High school diploma or GED.

• A naturally outgoing, personable, and confident communication style.

• A passion for beauty, skincare, wellness, or helping people feel their best.

• A sales mindset — you love setting goals, celebrating wins, and earning incentives.

• Strong organizational skills, attention to detail, and the ability to multitask.

• A coachable attitude and willingness to learn new products, services, and selling techniques.

• Flexibility to work evenings, weekends, and occasional promotional events.

• A professional appearance and commitment to EWC Growth's service standards.

• Bonus points if you've worked in beauty retail, cosmetics, salons, spas, fitness, or another membership-driven business!

• Physical Demands

• While performing the duties of this job, the associate is regularly required to talk and hear. This position is performed sitting and standing at a desk and working on a computer, with times of prolonged standing, walking, bending, kneeling. The associate must lift and/or move items over 25 pounds.

Benefits

• Compensation: $17.50/hour + commission

• And the benefits don't stop there.

• Complimentary Waxing Services — yes, really!

• 50% Off Exclusive Skincare Products — your skincare routine just got an upgrade.

• 401(k) Plan for eligible employees.

• Sick Leave.

• Company-Paid Life & Disability Insurance for eligible employees.

• Flexible Spending Accounts (FSA) and dependent care benefits.

• Ongoing Training & Recognition Programs — because your wins deserve to be celebrated.

• Real Career Growth — develop your skills and explore opportunities to advance into center leadership.

• EWC Growth participates in E-Verify. All offers of employment are contingent upon the successful completion of the E-Verify process.