About this role
We are in search of young talent with an energetic personality, yet elegant that fulfill the requirements for a Guest Relations Officer - Mandarin Speaking to work with our Rooms team at the finest 5-star luxury resort in Bali.
Responsibilities
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Review arrival lists to welcome guests
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Attend to special guests (e.g. VIPs) and answer their inquiries
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Help prepare welcome folders with collateral (e.g. room service menus, area descriptions)
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Provide information about amenities, area and venues and promote services
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Anticipate guest needs and build rapport with customers
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Offer assistance with certain tasks (e.g. confirming travel arrangements, taking messages)
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Address customer complaints and escalate to Guest Relations Manager when needed
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Ensure compliance with health and quality standards
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Requirements
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Indonesian Citizen only
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Minimum of 1 year experience in the same position in a large luxury resort.
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Fluent in Mandarin, with certified language test (minimum HSK 3)
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Experience in operating OPERA system.
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Diploma in Rooms Division, Hotel Management, or other relevant fields. Bachelor's degree is desirable