About this role
Join our prestigious team at AYANA Midplaza, Jakarta, and contribute to the exceptional guest experience that our hotel is known for. We are looking for a Guest Relations Officer who is fluent in Mandarin to ensure our Mandarin-speaking guests feel welcomed and valued during their stay.
Responsibilities
-
Review arrival lists to welcome guests
-
Attend to special guests (e.g. VIPs) and answer their inquiries
-
Help prepare welcome folders with collateral (e.g. room service menus, area descriptions)
-
Provide information about amenities, area and venues and promote services
-
Anticipate guest needs and build rapport with customers
-
Offer assistance with certain tasks (e.g. confirming travel arrangements, taking messages)
-
Address customer complaints and escalate to Guest Relations Manager when needed
-
Ensure compliance with health and quality standards
-
Requirements
-
Fluent in Mandarin, with a certified language test preferred
-
Minimum of 1 year experience in the same position in luxury hospitality
-
Experience in operating OPERA system
-
Strong communication skills in English
-
A customer-oriented and professional attitude
-
Diploma in Rooms Division, Hotel Management, or other relevant fields. A bachelor's degree is desirable
-
Benefits
-
Positive Working
-
Great Environment
-
Supportive Team Work