Guest Relations Officer

Guest Relations Officer

Enugu International Hospital (EIH) was established with one defining purpose: to ensure that people no longer have to leave home to access world-class specialist healthcare.

Enugu International Hospital, a new 300-bed multi-specialist and quaternary hospital in Enugu State, is opening to the public and invites applications from suitably qualified clinical...

Job Title: Guest Relations Officer Job Type: Full Time Qualification: BA/BSc/HND Experience: 5 years Location: Enugu Job Field: Customer Care, Success and Service

Job Overview We are seeking an experienced Guest Relations Officer to strengthen our Front Office & Patient Experience team. The successful candidate will deliver an excellent service, support colleagues, and contribute to continuous improvement at Enugu International Hospital. You will work within a multidisciplinary team serving patients across South-East Nigeria, with access to modern facilities and a clear pathway for professional development.

Key Responsibilities

• Deliver a high-quality, reliable service within the Front Office & Patient Experience function
• Collaborate with colleagues across departments to achieve shared goals
• Maintain accurate records and uphold organisational standards
• Support quality improvement and process-efficiency initiatives
• Uphold health, safety, and compliance requirements at all times
• Contribute to a professional and patient-focused hospital environment

Qualifications and Experience

• Relevant qualification with guest-relations / hospitality experience with 5 years experience

• Current registration with the applicable Nigerian regulatory body, where required

• Evidence of continuing professional development

• Strong communication skills and a patient-first mindset

• Professional Skills

• Professional Communication

• Attention to Detail

• Reliability

• Quality Improvement

• Teamwork & Collaboration

• Front Office & Patient Experience

• Note

• Enugu International Hospital does not charge any fee at any stage of its recruitment process

• Our recruitment team will be in touch with shortlisted candidates.