About this role
Guest Relations Manager SWISSOTEL Buyuk Efes Izmir Full-Time
Job Description
- Ensure a high level of guest satisfaction throughout the guest journey.
- Handle guest feedback and complaints effectively and provide appropriate solutions.
- Welcome and assist VIP guests during their arrival, stay, and departure.
- Coordinate with relevant departments to ensure exceptional service.
- Maintain guest preferences and feedback records in Opera.
- Support and organize guest relations activities and special events when required.
- Prepare relevant reports for the Operations Director.
Qualifications
- Min. 3 years experience in Guest Relations or Front Office, preferably in a luxury, international hotel.
- Excellent communication and interpersonal skills.
- Strong problem-solving and organizational abilities.
- Fluency in English and Turkish; additional languages are an advantage.
- Knowledge of Opera PMS is preferred.
- A professional, positive, and guest-oriented approach.