Guest Relations Management Intern

Let your passion shine in our Guest Relations team

Step into a world where genuine hospitality meets unforgettable guest experiences at Sofitel Legend The Grand Amsterdam. As part of our dedicated Guest Relations team, you’ll have the opportunity to create tailor-made, unforgettable moments for our guests in an inspiring, luxury five-star environment.

Take the next step in Guest Relations leadership

Join our team as a Guest Relations Management Intern and gain hands-on experience in luxury hospitality. This immersive program will expose you to both guest-facing interactions and behind-the-scenes leadership responsibilities. You’ll develop key management skills, oversee internal operations, and serve as the vital link between guests, team members, and hotel departments.

With a comprehensive perspective, you’ll take on leadership tasks while ensuring seamless coordination across teams. Most importantly, your focus will be on creating exceptional and memorable guest experiences.

Key Responsibilities

• Create unforgettable, tailor-made guest experiences with creativity

• Support and create a warm welcome to our guests

• Handle daily administrative tasks, including guest reviews, VIP lists, emails, and group preparation

• Manage and prepare for top VIP arrivals, including artist management and other high-profile guests

• Engage in meaningful guest contact, offering personalized service, and anticipate of guests needs

• Monitor our online performance by analyzing guest sentiment and comparing with our comp set, identifying areas for improvement

• Lead our daily historical tour, sharing our proud history with internal and external guests

• Management Responsibilities

• Create and manage staff schedules based on forecasts and business needs

• Handle hour administration and communicate with HR on behalf of the team

• Take ownership of a project of your choice, for example enhancing guest satisfaction

• Be the point of contact for the team regarding schedule changes and task ownership

• Lead internal communication and ensure all stakeholders are aligned

• Support financial processes, including budgeting and internal/external ordering (for example, Room Service orders for amenities, orders from our Florist)

• Take responsibility for weekly meetings where Guest Relations leads the meetings

• Support recruitment by joining interviews where possible

• Ensure the continuation of quality as a key holder in our luxury service journey

Qualifications

• What you will bring to the role

• A proactive attitude and a people-first mindset, hospitality is your main drive

• A hands-on personality who isn’t afraid to take ownership and share feedback

• Strong communication skills, acting as a spider in the web to align guest wishes with all departments

• Creativity and curiosity, always looking for ways to improve the guest experience

• Enrolled in a hospitality education and available for a minimum of 5 months

• You thrive in a dynamic environment and don’t believe in a 9-to-5 mindset

• You're ready for an all-around challenge that will shape your hospitality future

• Additional Information

• What’s in it for you?

• At The Grand, we believe in nurturing talent. You will find yourself in an environment where personal growth is at the heart of everything we do.

• A challenging internship in a prestigious five-star hotel

• Trainings provided by our Learning & Development Manager

• Opportunities for cross-training in other departments

• Career advancement possibilities within The Grand or other Accor hotels worldwide

• An internship allowance of €600 gross per month (based on a 38-hour work week)

• Travel cost reimbursement, if applicable

• Complimentary meals in our staff restaurant

• 50% discount in our restaurants and at other 4- and 5-star hotels in Amsterdam